Senior Technical Support Engineer, Mobile
$114.1k/y-$204.4k/y
2 days ago
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OnsiteFull-timeSenior
Summary
Ditto is seeking a Senior Technical Support Engineer, Mobile to join their team in Seattle, WA. The role involves acting as the first line of defense for issues related to Ditto's iOS and Android SDKs, helping customers integrate and optimize the SDK in their applications.
About the Role
As a Senior Technical Support Engineer, you will reproduce, debug, and escalate mobile-specific issues, serve as a technical expert for iOS and Android SDKs, troubleshoot integration problems, investigate crashes and performance issues, and participate in a 24/7 on-call rotation. You will also collaborate with Engineering, build tooling for mobile debugging, and advocate for customer needs to inform SDK product improvements.
About You
Required:
- Strong track record of solving complex technical issues in mobile development or developer support environments.
- Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development with hands-on experience debugging app or SDK behavior.
- Experience supporting or integrating mobile SDKs in production environments.
- Ability to break down ambiguous technical problems and drive them to resolution.
- Strong communication and collaboration skills.
Preferred:
- Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.
- A passion for building developer enablement and support from the ground up.
- Track record of building strong relationships with enterprise mobile development teams.
- A proactive attitude about how AI can support your role.
Benefits
- Competitive salaries and meaningful equity.
- Health, dental, vision, life, and disability insurance.
- 401(k) and flexible spending accounts.
- Flexible time off.
- Remote work options with access to offices in Atlanta and San Francisco.
Ditto
Ditto is the only mobile database with built-in edge device connectivity and resiliency. Drive consistent revenue and build flexible operations at the edge without WiFi, Servers, or Cloud. Sell a product, deliver a service, and conduct operations anywhere without worrying about connectivity.
Seattle, WA