Okay, I've searched for Sr. Systems Engineer and Tech Services Director roles in New Port Richey, FL, requiring at least 5 years of experience in technology solutions with a focus on customer service and technical leadership. I have found 52 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The role of Sr. Systems Engineer / Tech Services Director at Invincia Technologies is centrally aimed at architecting and implementing innovative technology solutions tailored for client needs while emphasizing exceptional customer service and team collaboration. This position requires both technical acumen and the ability to foster strong interpersonal relationships, reflecting the company's dedication to leaving clients with a positive and lasting impression. Key responsibilities include overseeing the technical services team, ensuring high-quality service delivery, maintaining client satisfaction through effective ticket management, and collaborating closely with the sales team to conceptualize and sell technological solutions. Candidates should expect challenges such as conflict resolution and maintaining technical standards within the team. Success in this role translates to not just meeting client expectations but also elevating team efficiency and enhancing overall service quality aligned with Invincia's operational ethos.

Company Analysis:

Invincia Technologies positions itself as a trusted Managed Service Provider (MSP), catering to businesses across West Central Florida since 2016. By emphasizing a 'business first' approach, the company operates in a competitive technology landscape where its ability to provide efficient, effective IT solutions is crucial. A growing disruptor in the IT services market, Invincia places significant value on partnerships and collaboration, influencing its internal culture to prioritize teamwork and proactive client engagement. Employees in this environment are expected to embody the company’s core values that include quality, service, and communication, affecting job roles with high expectations for interpersonal interactions. The Sr. Systems Engineer / Tech Services Director role is positioned well within this context, acting as a bridge between technical execution and client relations, thus reinforcing the company’s overarching strategy to support clients in achieving their business goals through reliable technology management.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions:
• 1. Tell me about a time when you had to resolve a conflict within your team. How did you approach it and what was the outcome?
• 2. Can you give an example of how you successfully managed a complex technical project under a tight deadline?
• 3. Describe a situation where you had to communicate technical information to a non-technical audience. How did you ensure they understood?
• 4. Share an experience where you identified a significant risk in a tech project. What steps did you take to mitigate that risk?
• Technical/Role-Specific Questions:
• 1. How would you approach architecting a technology solution for a client with unique requirements?
• 2. Can you explain your experience with Microsoft, Sonicwall, and Hyper-V in previous roles?
• 3. What methodologies do you find most effective for implementing technology solutions, and why?
• 4. Describe how you prioritize and manage multiple technical support tickets while ensuring adherence to SLAs.
• Situational Questions:
• 1. Imagine you receive a complaint from a client about a recurring issue. How would you investigate and resolve this situation?
• 2. If a new technology is proposed to the sales team that you are skeptical about, how would you handle the discussion?
• Company Fit/Motivation Questions:
• 1. Why are you interested in Invincia Technologies specifically, and how do you see your values aligning with ours?
• 2. How do you think your technical skills and customer service philosophy will contribute to Invincia's mission?
• Questions for the Candidate to Ask the Interviewer:
• 1. Can you describe the dynamics of the team I would be leading and how collaboration is fostered?
• 2. What challenges does Invincia currently face in delivering tech solutions to clients, and how could this role help address them?