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Job Analysis:
The Senior Systems Administrator and Project Manager role at CyBerJaz is fundamentally centered on providing high-quality remote technical support for various Microsoft technologies and ensuring seamless technology management for clients. The individual will be responsible for troubleshooting and resolving issues related to servers, workstations, and networking systems in a manner that adheres strictly to the company’s best practices and operational processes. Key responsibilities include remote support for Microsoft products such as Windows Server, Exchange, and SQL, as well as managing remote access tools like VPNs. This implies a need for not only technical proficiency but also a deep understanding of the client's business contexts, as the role is designed to enhance productivity and optimize technology’s impact on their operations. Candidates will face challenges related to rapid troubleshooting, complex problem resolution, and the necessity to communicate effectively with business leaders. Success in this role will look like timely resolution of technical issues, effective documentation processes, and consistent positive feedback from clients, suggesting that the administrator has significantly contributed to client satisfaction and operational efficiency. The ability to develop resolution plans and escalate issues when necessary is crucial, underscoring a blend of technical skill and strategic foresight that is vital for navigating the fast-paced IT support landscape.
Company Analysis:
CyBerJaz operates in the IT support services industry, serving small to mid-sized organizations in the Pittsburgh Tri-State Area. As a family-owned company, it emphasizes a personalized and committed approach to technology management, aiming to bolster the success of its clients by enhancing productivity and reducing operational risks through a structured service delivery model. This positioning as a client-centric service provider means that the Senior Systems Administrator and Project Manager will need to embody the company’s dedication to disciplined process adherence and customer satisfaction. The culture appears to be one that values high energy, self-motivation, and strong interpersonal skills, given the emphasis on effective communication with business leaders. The role operates within a team-oriented environment where collaboration and alignment with organizational goals are paramount. This role serves a strategic function not only in ensuring day-to-day operational issues are managed but also in enabling clients to achieve long-term profitability and competitiveness through effective technology management. Thus, a candidate who can align their personal motivation with the company's mission of positively impacting client bottom lines will likely thrive and contribute meaningfully to the company’s overarching goals.
