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Job Analysis:
The Senior Revenue Operations Analyst role at Lob is fundamentally designed to bridge marketing performance with revenue impact, ensuring data-driven visibility and strategic insight across the full funnel. This role requires deep analytical expertise, particularly around multi-touch attribution models and complex funnel diagnostics, to optimize how marketing efforts convert into pipeline and bookings in a hybrid Account-Based Marketing (ABM) and inbound sales environment. Beyond technical skills like SQL, Looker, and Salesforce proficiency, success in this position depends on the ability to translate ambiguous business challenges into actionable insights that inform go-to-market (GTM) decisions. Given the rapid product evolution and growing customer base, the analyst must operate with a proactive and collaborative mindset, effectively partnering across marketing ops, sales ops, and demand generation teams. Anticipated challenges include ensuring data integrity across multiple systems, balancing inbound and outbound marketing tracking, and evolving reporting tools to support strategic shifts—such as the move toward a usage-based model. Performance will be measured by improvements in attribution accuracy, quality of insights driving GTM pivots, and creating scalable, repeatable models that enable leadership to optimize marketing investments and pipeline velocity within the first year.
Company Analysis:
Lob positions itself as an innovative fintech SaaS company that democratizes and modernizes direct mail by providing API-driven solutions that rival the immediacy and measurability of digital channels. Operating in a niche yet rapidly expanding market space with over 12,000 customers, Lob combines technical sophistication with a customer-centric ethos. The company’s venture-backed status and recognition for remote work excellence suggest a high-growth culture that values innovation, diversity, and cross-functional collaboration. The environment likely balances startup agility with structured operational rigor, especially within RevOps where data reliability and strategic alignment are crucial. For a Senior Analyst, this means navigating complexity and ambiguity while partnering closely with various teams to scale processes and influence high-level decisions. Cultural emphasis on empowerment and leveling up indicates support for professional growth, but also high expectations to deliver impact early. Strategically, this role is central to Lob’s ongoing transition to a usage-based revenue model and reflects an investment in sophisticated revenue analytics to fuel sustainable growth and more granular ROI tracking.