Okay, I've searched for Senior Production Support Engineer roles in Phoenix, AZ, within the banking industry, requiring at least 10 years of experience, late shift support, and proficiency in SQL. I have found 58 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Senior Production Support Engineer role at HireXtra is fundamentally designed to ensure the seamless operation and support of critical banking applications, leveraging both technical expertise and domain knowledge to mitigate risks and promote service efficiency. This position requires the engineer to implement and manage IT Service Management (ITSM) processes that enhance service delivery, while providing crucial support during late shifts to maintain system uptime. The primary responsibilities include monitoring and resolving API functionalities, overseeing batch file processes, and utilizing automation scripts to optimize workflows. Given the urgency and critical nature of production support in the banking sector, the ideal candidate will encounter complex challenges, such as troubleshooting urgent issues under tight deadlines. Success in this role not only depends on technical acumen in areas like SQL and automation but also on analytical problem-solving, effective communication, and the ability to swiftly adapt to dynamic demands in a high-pressure environment. Over the first 6-12 months, the expectations will likely include implementing successful ITSM processes, achieving a track record of minimal downtime, and ensuring that all issues are addressed swiftly, thereby contributing to operational stability and client satisfaction.

Company Analysis:

HireXtra operates at the intersection of artificial intelligence and the HR tech industry, positioning itself as a forward-thinking staffing aggregator that enhances hiring efficiency through innovative recruitment solutions. As an organization that relies heavily on advanced AI tools, the culture likely embraces technological innovation, collaboration, and agility, suggesting that the role of Senior Production Support Engineer will require a proactive mindset alongside technical expertise. The company’s commitment to ethical practices and building long-lasting client relationships reflects a value system that prioritizes service excellence and customer understanding, which may resonate with candidates who prioritize a client-centric approach in their work. Within the organizational structure, this role is crucial for maintaining IT service quality in a complex environment, sitting strategically between technical support teams and operational management, thus providing significant visibility and impact on the company’s reputation and performance in the banking sector. Given that the company is committed to rapid delivery and quality service, this position appears to be a cornerstone in achieving broader business objectives, including scaling operations and enhancing client satisfaction.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a critical issue in a production environment. What steps did you take to identify and fix the problem?
• Describe a situation where you implemented an IT Service Management process. What challenges did you face and how did you overcome them?
• Can you give an example of a time when you worked collaboratively with a cross-functional team to achieve a common goal?
• How do you prioritize tasks when you have multiple issues to address simultaneously in a production support context?
• What tools and methodologies do you consider essential for monitoring API performance, and why?
• How would you approach troubleshooting a batch file processing issue? What steps would you take to identify the root cause?
• Describe your experience with automation scripting. Can you provide an example of a script you've developed and the impact it had?
• Imagine you are faced with a sudden increase in production incidents during a late shift. How would you handle this situation to ensure minimal downtime?
• Why are you interested in joining HireXtra, and how do you see your experience aligning with our mission and values?
• How do you stay updated with the latest trends and regulations in the banking industry, and how would that knowledge benefit this role?
• What do you believe are the key components of effective release management, and how have you applied them in your previous roles?
• What is your understanding of HireXtra’s focus on utilizing AI for recruitment, and how do you think that impacts your work in production support?
• What metrics do you believe are most important in evaluating the success of production support operations?
• Can you think of a situation where you had to adapt quickly to a significant change in priorities at work? How did you manage that change?
• What questions do you have about the company culture at HireXtra and how it might affect your role?