Senior Production Support Analyst IV
3 days ago
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OnsiteFull-timeMid
Summary
tango is seeking a Senior Production Support Analyst IV to join their team in Phoenix, AZ. The role involves managing help desk operations, conducting support calls, and ensuring timely resolution of user issues.
About the Role
As a Senior Production Support Analyst IV, you will manage and run the help desk, conduct regular support calls with business stakeholders, provide weekly reports on help desk activities, adhere to established SLAs, triage incidents, collaborate with development and IT teams, maintain monitoring systems, document support processes, and participate in on-call rotation for 24/7 support.
About You
Required:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of on-the-job experience in a help desk or production support role, preferably in a healthcare IT environment.
- Strong understanding of Fresh Service and Azure DevOps for issue tracking and resolution.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred:
- Familiarity with React client applications, C# REST API, and Azure SQL databases.
- Experience with microservices architecture.
- ITIL Foundation Certification or similar.
tango
For more than 25 years, tango (formerly known as Professional Health Care Network (PHCN) has worked to ensure home health care is delivered to the highest standards. Through our network of home health care providers, patients have the access they need to expert, cost-effective, home-based clinical care. Home health care is one of the fastest-growing segments of healthcare, yet is one of the least managed. tango successfully partners with payers to be their single-point solution to managing this important and growing benefit.
Phoenix, AZ