Okay, I've searched for Senior Network Support Engineer roles in Houston, TX, targeting candidates with over 10 years of experience, expertise in firewall technologies, and focusing on full-time positions with strong benefits. I found 56 suitable positions for you.

Sure. Here's the analysis:

Job Analysis:

The Sr. Network Support Engineer L3 at Park Place Technologies is fundamentally tasked with ensuring the seamless operation and optimization of networking and data center solutions for clients, primarily focusing on Level 3 (L3) technical support. This role requires strong problem-solving capabilities as the engineer will proactively address complex technical issues and provide in-depth troubleshooting and diagnostics for network hardware and software. The responsibilities emphasize a need for a collaborative approach, as engineers must effectively communicate with both field engineers and end users, ensuring a smooth transition of new customers into maintenance or managed services. Success will be reflected in the engineer’s ability to manage customer expectations proficiently, prioritize technical support tickets based on severity, and engage with vendors to expedite issue resolution. Additionally, contributing to knowledge bases and new product development illustrates an expectation for continual improvement and learning, making adaptability a key component of success in this role.

Company Analysis:

Park Place Technologies stands as a global leader in the data center and networking optimization space, servicing over 21,000 clients, including a significant portion of Fortune 500 and Forbes 100 companies. The company has established itself as an influential player in a competitive market, driven by a deep commitment to customer satisfaction and a collaborative, innovative work culture, as evidenced by its accolade as a NorthCoast 99 'Best Workplace' for a decade running. The company values diversity, integrity, and responsiveness, which suggests that prospective candidates should demonstrate not just technical proficiency but also strong interpersonal skills aligned with these cultural values. The Sr. Network Support Engineer L3 position is critical to maintaining high customer satisfaction and service quality, fitting within a larger technical support hierarchy. This role also implies substantial visibility to organizational leaders who expect continuous service improvement, indicating the importance of strategic thinking and initiative to thrive within the company’s ambitious growth trajectory.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you successfully resolved a complex technical issue for a client. What steps did you take?
• Can you provide an example of how you managed multiple priorities in a high-pressure environment? What strategies did you use?
• Describe an instance where you had to collaborate with a cross-functional team to achieve a common goal. What role did you play in that collaboration?
• How would you approach troubleshooting a network outage when you're under pressure from clients? What processes would you follow?
• What strategies do you use to keep your technical documentation up to date and ensure knowledge transfer within your team?
• Can you explain your experience with configuring and troubleshooting at least two of the major firewall vendors mentioned in the job description?
• What tools or methods do you utilize for monitoring network performance and identifying potential risks?
• Describe a challenging technical problem you encountered with SD-WAN technologies. How did you resolve it?
• Imagine you receive a support request that escalated from Level 1. The customer is frustrated and requires urgent attention. How would you handle this situation?
• What draws you to Park Place Technologies, and how do you see yourself contributing to our mission?
• How do you align your personal values with the values emphasized in Park Place Life, such as collaboration and integrity?
• What is your take on continual service improvement, and how would you implement it in your everyday responsibilities in this role?
• What questions do you have about our internal processes with Client Services during the onboarding of new customers?
• Can you elaborate on any specific experiences that have prepared you to meet the needs of our 24x7x365 operations?