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Job Analysis:
The Senior MPaaS Analyst role at Toshiba America Business Solutions encompasses critical responsibilities that center around analyzing and improving business data and implementing tailored solutions for large clients. This position is pivotal as it supports the company's mission to streamline document and printing services. The analyst is expected to excel in assessing client needs and driving project management efforts across various teams, ensuring a seamless sales cycle from pre-sale assessments to post-sale evaluations. Given the complexity of enterprise accounts, strong problem-solving skills will be paramount, as the candidate must navigate diverse challenges, such as determining optimal service solutions and conducting thorough financial analyses. Ideal candidates will not only possess relevant technical acumen—including proficiency in Excel and a solid understanding of analytics and document management—but also exhibit strong interpersonal skills, enabling effective collaboration with cross-functional teams. Success in this role will involve meeting key performance indicators focused on client satisfaction and upselling opportunities, ideally within the first year, as the analyst solidifies relationships and enhances Toshiba’s service delivery.
Company Analysis:
Toshiba America Business Solutions stands at the forefront of the document management and digital signage industries, leveraging over a century of innovation to deliver robust solutions that empower businesses. Positioned as a key player with a reputation for reliability and advanced technology, the company emphasizes a culture of collaboration and customer-centricity. Employees likely thrive in an environment that values initiative and problem-solving, as reflected in Toshiba's generational focus on innovation and enhancement of client experience. The Senior MPaaS Analyst will be situated within a collaborative framework touching multiple teams, equipping them with extensive visibility to leadership while working closely with Business Development to fine-tune product offerings. Given the company’s focus on growth and responding to dynamic market trends, this role is strategically aligned to enhance sales and service effectiveness, indicating its importance in Toshiba's broader objectives to expand operations and manage comprehensive client portfolios efficiently.