Okay, I've searched for Senior Manager roles in Enterprise Customer Success located in Chicago, specifically within B2B SaaS companies, requiring at least 8 years of experience, focusing on full-time positions, with a salary range between $172,000 and$228,000. I have found 57 positions for you.

Sure. Here's the analysis:

Job Analysis:

The position of Sr. Manager, Enterprise Customer Success at Gong is fundamentally centered around developing and leading a high-performing team dedicated to driving customer engagement and growth for enterprise clients. The primary responsibilities include coaching and mentoring a team of 6-8 Customer Success Managers (CSMs), ensuring they effectively manage their client relationships, mitigate risks, and drive account renewals and expansion. Success in this role hinges on a candidate's ability to foster a culture of collaboration and continuous improvement while aligning customer success initiatives with broader company objectives. Ideal candidates will be adept at navigating the complexities of B2B enterprise SaaS environments, utilizing strong analytical skills to track metrics like gross dollar retention and upsell success. They need to embrace customer-centricity, balancing strategic oversight with hands-on team management to realize meaningful business outcomes. The challenges likely include maintaining team morale in a fast-paced environment while also dealing with the nuances of large, matrixed organizations that require patience and diplomatic communication strategies. Performance in this role will likely be measured against KPIs tied to revenue growth and customer satisfaction, reflecting the dual focus on immediate results and long-term customer relationships.

Company Analysis:

Gong stands at the intersection of technology and customer engagement within the rapidly evolving landscape of revenue operations and enterprise software solutions. With a robust portfolio and client base exceeding 4,500 companies, it is apparent that Gong holds a strong position as an innovator rather than just a participant in the industry. The company’s commitment to empowering revenue teams with data-driven insights underpins its operational philosophy. Culture-wise, Gong emphasizes a collaborative, 'builder' mentality that encourages continuous improvement—an ideal fit for a candidate in a leadership role like this, where fostering team development is key. Given the strategic nature of this role, the Sr. Manager will likely have significant visibility with the Sr. Director of Enterprise Customer Success and potentially other executive leaders, making their contributions crucial to the company's success. This role signals an investment in customer retention and growth, aligning directly with Gong's mission to help businesses maximize their revenue potential. Understanding this larger context will not only help potential candidates align their professional goals with Gong's strategic objectives but also prepare them to contribute effectively in a way that resonates with the company's values and operational needs.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to drive a significant change in a customer success team. What was the challenge, and what outcome did you achieve?
• Describe a situation where you had to mitigate a risk for a key client. How did you approach it, and what were the results?
• Can you give an example of a successful strategy you implemented to enhance customer engagement and product adoption within your team?
• How would you handle a scenario where one of your CSMs is consistently underperforming in meeting their renewal targets?
• What metrics do you consider most important for evaluating the success of a Customer Success team in a B2B SaaS environment?
• How would you prioritize competing demands from multiple clients, especially in a fast-paced environment?
• Imagine you are facing resistance from a customer in adopting a new feature of the product. How would you address their concerns and drive adoption?
• If you are tasked with improving gross dollar retention from last quarter’s metrics, what steps would you take to achieve this?
• What excites you most about working at Gong, and how do you see your values aligning with our company culture?
• How do you stay informed about industry trends and customer needs to foresee opportunities or challenges for your team?
• What collaborative strategies have you used in the past to align cross-functional teams to better serve customer success goals?
• What questions do you have about Gong's approach to customer success or about the expectations for this role?
• How does your previous experience prepare you to lead a team that manages relationships with C-suite executives?
• In your opinion, what makes a high-performing Customer Success Manager, and how would you develop those traits in your team?