Search for Senior IT Service Desk Consultant roles in Monroeville, PA, with a focus on managed services, requiring 5+ years of experience, offering hybrid work arrangements, and providing competitive salary and benefits.

I found several Senior IT Service Desk Consultant positions in Monroeville, PA, focusing on managed services. They require at least 5 years of experience and offer hybrid work options along with competitive salaries and benefits packages. You can review these positions now.

Senior IT Service Desk Consultant

Monroeville, PA

Managed Services

5 years + Experience

Hybrid

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Senior IT Service Desk Consultant role at Wolf Consulting, LLC is fundamentally designed to enhance the company's IT support service delivery to small and mid-sized businesses. The key responsibilities involve handling Tier 2 and Tier 3 level requests, which means that the candidate will be resolving more complex issues encountered by clients that require a depth of technical expertise and experience. This necessitates a robust understanding of various technologies, particularly Microsoft-based systems, networking, cybersecurity, and automation tools. Candidates will not only troubleshoot and resolve issues, but they'll also be expected to mentor less experienced team members, creating a collaborative environment that fosters professional growth. Success in this role will be reflected in the seamless operation of clients' IT systems, high client satisfaction ratings, and effective team dynamics. Importantly, the candidate will need to adapt to a hybrid work model that allows for both in-office collaboration and remote client interactions, emphasizing the need for strong communication skills and a self-motivated work ethic.

Company Analysis:

Wolf Consulting, LLC occupies a reputable position as a leader in computer support and cloud services within the region. In an industry that is fine-tuning its focus on customer service alongside technological excellence, the company's recognition as a top Managed Services Provider (MSP) and one of the Best Places to Work in Western Pennsylvania speaks volumes about its commitment to both clients and employees. The culture appears to prioritize teamwork, professional development, and a fun work environment, which is crucial for the longevity and satisfaction of staff. This role, located within a rapidly growing team, suggests a strategic alignment with the company's mission of providing reliable support, emphasizing the importance of proactive engagement and continuous improvement in IT solutions. Moreover, the position offers a significant opportunity for visibility and influence within the organization, as the Senior Consultant will be pivotal in mentoring and shaping the performance of the IT services team, thus directly impacting client relationships and overall service success.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to resolve a particularly challenging IT issue that required creative problem-solving.
Describe an instance where you had to mentor a less experienced team member. What approach did you take, and what was the outcome?
Have you ever encountered a situation where you had to adjust your communication style to meet the needs of a client or team member? How did you handle it?
What steps do you follow when prioritizing support requests in a busy service desk environment?
How would you troubleshoot a client’s problem with Microsoft Azure based on steps you would take?
Can you explain your process for implementing cybersecurity measures in a small to mid-sized business environment?
What tools or methods do you utilize for remote management and monitoring of client systems?
Imagine you are faced with a high-severity ticket that involves a security breach. How would you approach the resolution while ensuring minimal disruption to the client?
Why are you interested in working at Wolf Consulting specifically, and how do our values resonate with your own?
How do you see your previous experience contributing to your success in this Senior IT Service Desk Consultant role?
Can you discuss how you stay current with technology trends relevant to this position?
What questions do you have about the team dynamics or company culture at Wolf Consulting that would be important for you in this role?
What training or professional development opportunities do you think would be most beneficial for someone in this position?
Could you explain your experience with ticketing systems like ConnectWise, and how you leverage them for efficient service management?

Job Details

Overview Company

Senior IT Service Desk Consultant

Wolf Consulting LLC

2 days ago

Highlight

HybridFull-time5+ yearsSenior

Summary

Wolf Consulting LLC is seeking a Senior IT Service Desk Consultant to join their team in Monroeville, PA. The role involves handling Tier 2/Tier 3 IT service desk requests and supporting Microsoft networks for small and mid-size businesses.

About the Role

As a Senior IT Service Desk Consultant, you will be responsible for user and computer account maintenance, managing Microsoft Windows Server infrastructure, supporting Microsoft 365 and Office 365, implementing Microsoft Azure, and handling backups, disaster recovery, and cybersecurity. You will also work with firewalls, switches, and wireless access points, and utilize remote management and monitoring tools.

About You

Required:

5+ years of experience in IT support for Microsoft networks.
Associates or Bachelor’s degree in Information Technology or equivalent experience.
Familiarity with remote management and monitoring tools.
Experience with scripting and automation.

Preferred:

Relative industry certifications including Microsoft, CompTIA, etc.
Familiarity with ConnectWise or similar ticketing system.
Excellent customer service skills and initiative.

Benefits

100% employer paid medical, vision, and dental insurance at the employee level.
Generous PTO and holiday offerings.
401(k) Plan with company match.
Profit sharing program and monthly cell phone stipend.
Limited on-call hours.
Social events and volunteering opportunities.

Wolf Consulting LLC

Wolf Consulting, LLC is The Region’s Trusted Leader in Computer Support and Cloud Services for small and mid-size businesses. We are devoted to providing reliable Computer Support to small and mid-size businesses who want to improve productivity and profitability. Our comprehensive Network Services can give you the peace of mind to stop worrying about your Information Technology and get back to achieving your business goals.

With outsourced IT support services from Wolf Consulting, you’ll get fast, friendly, dependable support, from a local team of experienced professionals, at a predicable fixed monthly price. We can be your IT staff or we can supplement your internal IT staff.

By combining our people, our processes, our 30+ years of experience, our tools and technologies, and our WolfCare Service Plan – our clients get better results from their Computer Networks and Information Technology.

Are you feeling the need for a change in your IT service? Maybe the computer support that used to be a good fit for your business is no longer such a great match? Whatever the reasons, Wolf Consulting is ready to help. We’re a team of experienced, certified professionals who’ve been helping Pittsburgh Area businesses get better results from their computer networks for more than 29 years.

With our WolfCare Managed Services Plan, we’ll provide all of the services needed to maintain and support your Computer Network and Information Technology for a flat-monthly fee. It’s predictable, easy to budget, and provides great peace of mind. It includes proactive support and reactive support, onsite support and remote support. It includes help for everything from the smallest email problem, all the way up to big-picture technology planning, and everything in-between.

Visit www.wolfconsulting.com or call us at 724-325-2900 x4 to schedule your free initial consultation, and you can quickly solve one of your problems and put a checkmark in front of one of your goals!

Monroeville, PA