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Job Analysis:
The Senior Fleet Risk Operations & Project Manager role is fundamentally a critical operational backbone within Ryder’s safety consulting services. This person is hired to ensure seamless execution of complex, multi-stakeholder safety projects by managing timelines, coordinating resources, and overseeing the smooth flow of both internal and client-facing activities. The role’s emphasis on project management underscores the need for meticulous workflow oversight and proactive risk mitigation to keep engagements on track. Beyond logistics, the position demands robust CRM mastery, particularly with HubSpot, to optimize customer lifecycle management and automate interactions that elevate client experience and retention. Since billing and financial accuracy also fall under this role’s purview, a strong grasp of revenue operations is essential to support both growth and operational integrity. The ideal candidate will need to synthesize data analysis with strategic insights on risk trends, fueling consultative support that drives client value and potentially uncovers upsell opportunities. Lurking beneath the surface are challenges like juggling multiple projects remotely, aligning cross-functional priorities under tight deadlines, and maintaining high service quality amid evolving client needs. Success in the first year will look like establishing operational excellence, enhancing CRM efficiency, enabling rolling service renewals, and delivering timely, insightful risk reporting that empowers consulting teams and leadership alike.
Company Analysis:
Ryder operates within the safety and security consulting space, providing value-added services to its clients by improving fleet safety and risk management. While Lensa is referenced as the career platform facilitating this hire, Ryder is the core employer here, positioning itself as a stable, traditional player with a spotlight on operational reliability and compliance. Its established infrastructure, including Fortune 500-level process rigor and regulatory awareness (e.g., DOT audit readiness), shapes a culture that likely prioritizes precision, accountability, and steady service delivery over rapid experimentation. The remote work nature and lean team signals an adaptive, yet disciplined environment where autonomy and individual initiative are prized. Culture-wise, the company appears to blend operational excellence with customer-centricity—collaborative yet process-driven. This role fits as a key cross-functional linchpin, collaborating closely with consultants, vendors, finance, and leadership, suggesting visibility and influence beyond a typical individual contributor role. Strategically, hiring a Senior Manager here signals Ryder’s push to scale consultancy services efficiently via operational improvements, enhance client engagement through CRM best practices, and ultimately drive revenue growth sustainably. For a candidate, understanding and embracing the company’s precise, process-oriented ethos while applying agility remotely will be essential to thrive and make a measurable impact.