Okay, I've searched for Senior Customer Success Manager roles in San Francisco, CA within the digital advertising industry, full-time positions requiring 6+ years of experience, a Bachelor’s degree, and skills in data analysis and strategic account management. I have found 157 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Sr. Customer Success Manager role within Amazon Publisher Cloud is fundamentally about bridging pioneering ad tech solutions with high-profile, strategic publisher clients in web and streaming TV domains. The incumbent is expected to be the trusted advisor and operational lead for large publishers, ensuring smooth product activation, ongoing adoption, and long-term relationship health. This role demands a blend of deep digital advertising expertise, especially around programmatic buying and publisher challenges, together with strong consultative skills to understand and respond to complex publisher needs. The focus on data analysis underscores a requirement to translate performance signals into actionable insights that drive better monetization strategies. Key challenges will include navigating the fast-evolving landscape of privacy-enabled data collaboration like clean rooms, rapidly launching new features, and balancing client expectations with product roadmaps. Success here means not only efficient program execution but also catalyzing innovation feedback loops that empower Amazon’s ad solutions to retain leadership in a highly competitive, technical space. Cross-functional collaboration with engineering and product management is essential, ensuring client pain points are resolved swiftly and thoughtfully. The role requires autonomy, critical judgment, and comfort with ambiguity, especially in defining processes that scale a nascent technology in a complex, multi-stakeholder ecosystem.

Company Analysis:

Amazon stands as a global technology powerhouse with an entrepreneurial spirit, driven by core principles that prize obsession with customer outcomes, rapid invention, and operational excellence. Positioned as a pioneer in cloud infrastructure and digital advertising, Amazon Publisher Cloud benefits from the breadth of Amazon’s resources while maintaining a nimble, fast-moving culture emblematic of a startup environment — perfectly suited for a cutting-edge, evolving service like APC. This role, embedded in the broader scope of Amazon’s advertising business, sits at the convergence of product innovation and client partnership, placing the candidate in a visible, impactful position likely reporting to senior leadership or a cross-functional team head. Amazon’s cultural ethos of "Day 1" implies relentless focus on invention and adaptability, which shapes expectations for this Customer Success Manager to be proactive, customer-obsessed, and able to operate with agility amid fast-changing technology and market demands. Moreover, the company’s commitment to diversity, inclusion, and transparency shapes a supportive but high-expectation environment—ideal for self-motivated, resilient professionals. Long-term career growth lies in influencing the future of digital advertising, given Amazon’s expanding footprint in the data-driven marketing ecosystem.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage a strategic client relationship during the rollout of a new technology. How did you ensure adoption and address concerns?
• Behavioral: Describe a situation where you identified a significant customer pain point through data analysis. What steps did you take to resolve it and influence product direction?
• Behavioral: Share an experience where you needed to coordinate across multiple teams such as engineering, product, and sales to solve a complex client issue.
• Behavioral: How have you handled a situation where a client’s expectations conflicted with product capabilities? What was your approach to maintain trust?
• Technical: How would you approach analyzing publisher signal data to provide insights that can improve ad campaign efficiency?
• Technical: Explain your understanding of clean room technologies and their impact on privacy-compliant audience targeting and measurement in programmatic advertising.
• Technical: What strategies would you use to onboard a large streaming TV publisher to a new advertising platform feature?
• Technical: Describe your experience using programmatic advertising tools and analytics platforms to optimize publisher monetization.
• Situational: Imagine a key publisher is frustrated by technical issues delaying the launch of a major ad product. How do you handle the communication and resolution process?
• Situational: Suppose you receive conflicting feedback from multiple publishers about a recently launched feature. How would you prioritize which improvements to escalate to product management?
• Situational: You notice a declining trend in engagement metrics across your publisher portfolio. What are the first three actions you would take to diagnose and address this?
• Company Fit: Why are you interested in joining Amazon Publisher Cloud specifically, considering the competitive ad tech landscape?
• Company Fit: How do you think Amazon’s "Day 1" philosophy manifests in a Customer Success Manager role, and how would you embody this approach?
• Company Fit: What about Amazon’s commitment to operational excellence and customer obsession resonates most with your working style?
• Candidate Questions: Could you describe the typical cross-functional teams I would collaborate with and how decisions are made within this unit?
• Candidate Questions: What are the key growth opportunities you foresee for the Amazon Publisher Cloud team over the next 12 months?
• Candidate Questions: How does Amazon support professional development and learning for roles that require both technical and customer-facing skills?