Senior Customer Success Manager - Enterprise
$136k/y-$184k/y
2 days ago
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OnsiteFull-timeSenior
Summary
Contentful is seeking a Senior Customer Success Manager - Enterprise to join their team in San Francisco, CA. The role involves working directly with customers to maximize value from the Contentful platform and drive retention and growth.
About the Role
As a Senior Customer Success Manager, you will manage a book of business of around 25-30 enterprise accounts, ensuring customer satisfaction and product adoption. You will guide new customers, monitor their progress, and lead business reviews. Additionally, you will handle the renewal process for strategic accounts, forecast opportunities, and translate customer insights into actionable feedback for internal teams.
About You
Required:
- 7+ years of experience in a customer-facing role with renewals experience.
- Demonstrated success in meeting or exceeding sales or performance goals.
- Excellent oral and written communication skills.
Preferred:
- Experience in B2B SaaS, content management systems, or agency.
- Ability to interface effectively with executives at Fortune 500 companies.
- Bachelor's Degree.
Benefits
- Stock Options for full-time employees.
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% for dependents.
- Generous paid time off including vacation, sick, and education days.
- Company paid parental leave.
- Annual education budget for skill improvement.
- Wellbeing stipend for physical, financial, or emotional health.
- Monthly communication stipend and phone hardware upgrade reimbursement.
Contentful
The leading digital experience platform helping you to meet your growing demand for engaging, personalized content at scale. We enable dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across the globe. 🟡 Create and manage content from anywhere to go everywhere with Contentful Platform: https://ctfl.io/4aDVheL 🔵 Let anyone assemble on-brand experiences at scale with Contentful Studio: https://ctfl.io/3UV8N7U 🔴 Easily compose your own best-in-class platform with Contentful Ecosystem: https://ctfl.io/4e37KLN Join our Developer Community on Discord: https://www.contentful.com/discord/ Work for our distributed team around the world: https://ctfl.io/3sznz6y
San Francisco, CA