Okay, I've searched for Advanced Customer Engineer roles in the Western US that are remote and require at least 10 years of experience with a focus on network design and troubleshooting. Additionally, I've filtered for positions with a salary range between $130,000 and$200,000. I found 57 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Advanced Customer Engineer position at HPE Aruba requires a highly skilled technical professional capable of managing senior-level interactions with critical account customers. The role fundamentally aims to deliver exceptional support and resolution for complex networking issues that regular support teams cannot address, particularly in high-pressure situations. The responsibilities include overseeing customer cases, onboarding premium service customers, and engaging in troubleshooting with both remote access and on-site visits. The ideal candidate will need to combine deep technical expertise in enterprise networking with superb communication skills to effectively engage with both customer executives and technical staff, reflecting the need for a holistic approach to problem-solving. This dual focus ensures that technical solutions are not just efficient but also align well with customer needs and expectations. The challenges involve navigating potential customer frustrations, misconfigurations in network designs, and close collaboration across internal teams, all while managing multiple priorities and autonomously directing travel for customer engagements.

Company Analysis:

Hewlett Packard Enterprise operates within the technology infrastructure sector, specifically focusing on edge-to-cloud solutions that enhance connectivity and data handling for businesses. Known for its innovation and adaptability, HPE positions itself as a leader capable of meeting the demands of modern enterprises. The company culture promotes flexibility, diverse background acceptance, and a strong emphasis on collaboration and continuous improvement. This environment is particularly relevant to the Advanced Customer Engineer role, which requires a cooperative approach within cross-functional teams while enabling a proactive customer engagement strategy. The Advanced Customer Engineer will likely find themselves well-integrated into a respected team characterized by a high level of expertise and collaboration, functioning at a strategic level within the organization. This role is crucial for maintaining customer satisfaction and loyalty, directly impacting HPE’s overall mission to advance how people live and work, thereby aligning closely with broader company goals.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage a frustrated customer during a technical issue. What steps did you take to resolve the situation?
• Can you describe a complex networking problem you encountered, and how you went about troubleshooting it?
• Give an example of a situation where you had to collaborate with a cross-functional team to meet a customer's needs. How did you ensure effective communication?
• Describe a scenario in which you had to quickly learn a new technology or software to complete a project. What was your approach, and what were the results?
• How would you handle a situation where a critical account customer is experiencing repeated issues that your support team cannot resolve?
• Explain your process for onboarding a new client into a premium services model. What key factors do you consider for ensuring their satisfaction?
• Imagine you are faced with a situation where a customer is experiencing connectivity issues after a new deployment, but you do not have direct access to their systems. How would you address this?
• Suppose a significant software update is rolled out, and a customer experiences unexpected system downtime. How would you approach the resolution of this crisis?
• Why are you interested in working at HPE Aruba specifically, and how do you see your past experiences aligning with our values?
• How do you stay updated with advancements in enterprise networking technologies, and how do you integrate these new learnings into your professional role?
• What series of metrics would you use to measure the success of customer satisfaction in this role?
• Could you elaborate on how your personal working style aligns with our company culture that prizes collaboration and flexibility?
• What questions do you have for us about our team dynamics or the challenges facing the Advanced Customer Engineer role?