Search for Amazon Connect Senior Architect roles in Washington, DC, requiring 5+ years of experience, focusing on AWS services, full-time positions, and offering competitive salary in the range of $100,000 to $155,000.

Okay, I've searched for Amazon Connect Senior Architect roles in Washington, DC, that require 5+ years of experience, focusing on AWS services, full-time positions, with a competitive salary range of $100,000 to$ 155,000. I found 42 positions for you to review.

Amazon Connect Senior Architect

Washington, DC

5 years + Experience

Full-time

$100000+

$155000-

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Amazon Connect Senior Architect role at Slalom focuses on providing technical and functional expertise in contact center solutions powered by Amazon Connect and other AWS technologies. This position is not just about technical capabilities; it requires an understanding of the business landscape and the ability to align technical solutions with client needs. This architect will be integral in leading contact center transformations, necessitating the ability to understand complex client requirements and translate them into effective architectural strategies. Successful performance in this role means developing scalable solutions, conducting thorough training, and producing clear documentation—all while working collaboratively with various stakeholders, from technical teams to C-suite executives. The candidate will face challenges in troubleshooting complex issues, driving change, and navigating the fast-paced consulting landscape, all while maintaining a human-centered approach.

Company Analysis:

Slalom operates at the intersection of consulting and technology, positioned as a disruptor in the industry. This innovative nature means that the role of Amazon Connect Senior Architect holds significant influence within Slalom's customer-centric approach. The company culture prioritizes empathy, teamwork, and innovative problem-solving, suggesting that professionals here should thrive in collaborative settings and adapt fluidly to evolving client needs. As a recognized partner in the Global 1000 and public sector space, this role interfaces with a variety of hierarchical levels, enhancing its strategic importance. By embedding itself in clients' operations and enabling them to leverage technology for customer engagement, Slalom underscores a long-term commitment to growth and value creation, translating the responsibilities of the role into a vital piece of its broader business strategy.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to lead a project that involved multiple stakeholders across different departments.
Describe a challenging technical problem you faced while implementing a contact center solution and how you resolved it.
Can you give an example of a time when you successfully communicated a complex technical concept to a non-technical audience?
How do you approach aligning technical solutions with business objectives and customer needs?
What specific features of Amazon Connect do you find most valuable for contact center solutions, and why?
How would you design an efficient call routing system using Amazon Connect for a business with varying call volumes?
Imagine a client expresses frustration about their current contact center's performance metrics. How would you approach this conversation?
If you were tasked with migrating a contact center to Amazon Connect, what are the key steps you would include in your implementation plan?
What strategies would you use to ensure a successful training session for client teams on new contact center technologies?
Why are you interested in working at Slalom, and how do you see your values aligning with our mission?
How do you think Slalom's commitment to customer obsession influences our approach to contact center transformations?
What excites you the most about working in a fast-paced consulting environment like Slalom?
Can you provide insights into how you stay updated with industry trends and advancements in AWS technologies?

Job Details

Overview Company

Senior Amazon Connect Architect

$100k/y-$155k/y

Slalom

11 days ago

Highlight

OnsiteFull-time5+ yearsSenior

Summary

Slalom is seeking an Amazon Connect Senior Architect to join their team in Washington, DC. The role involves providing technical and functional expertise in Amazon Connect to drive customer transformation and deliver innovative contact center solutions.

About the Role

As an Amazon Connect Senior Architect, you will provide technical and functional expertise to sales teams, project teams, and customers. You will lead the implementation of Contact Center Transformation solutions using Amazon Connect and AWS services, develop implementation estimates and plans, and support business development discussions. You will also oversee the preparation of technical documentation and lead training and support for client teams.

About You

Required:

5+ years of experience in designing, implementing, and supporting complex contact center solutions with extensive hands-on experience with Amazon Connect and AWS services.
3+ years of consulting experience or equivalent experience working with stakeholders to understand and achieve business goals.
Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management.
Active AWS certifications or ability to achieve relevant certifications upon hire.
Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.

Preferred:

Familiarity with Salesforce Service Cloud and/or ServiceNow.
Experience in leading and/or supporting conversations at all levels of the company.

Benefits

Meaningful time off and paid holidays.
Parental leave.
401(k) with a match.
Highly subsidized health, dental, & vision coverage.
Adoption and fertility assistance.
Short/long-term disability.
Yearly $350 reimbursement account for well-being-related expenses.
Discounted home, auto, and pet insurance.

Slalom

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more.

From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star.

The company was founded in 2001 with the goal of disrupting the consulting industry. Our rapid, organic growth in the 25 years since, with no acquisition or external investment, is a testament to how we work and why we believe we can become the world’s most customer-obsessed and employee-empowered services company. It’s also why we are trusted by individuals and leadership teams inside the majority of the Global 1000, many of the world’s most successful enterprise, mid-market, and emerging companies, and more than 500 high-impact public sector agencies, foundations, and universities.

Humanity is at the center of our work, so working with us feels different. We put people first at every turn, showing up authentically and leading with empathy. And we bring a balance of heart and practicality, curiosity and agility, and local soul and global expertise. That means understanding your culture, goals, organization, and customers. That means being tireless problem solvers who meet you where you are and help you see around corners. And that means always standing by you as your trusted advisor, respectful challenger, and unwavering champion.

Even our partnerships are built different. For mo

Washington, DC