I'm looking for senior architect positions that focus on Amazon Connect in Detroit, MI, full-time roles, require over 5 years of experience, and involve AWS services.

Okay, I've searched for senior architect positions focused on Amazon Connect in Detroit, MI, for full-time roles requiring over 5 years of experience with AWS services. I have found 52 positions for you.

Senior Architect

Detroit, MI

Full Time

5 years + Experience

AWS services

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Amazon Connect Senior Architect role at Slalom is fundamentally focused on designing and implementing advanced contact center solutions aimed at facilitating significant customer transformations. This position not only requires technical proficiency in Amazon Connect and related AWS services but also a deep understanding of contact center dynamics, including IVR, call routing, and KPI metrics. Key responsibilities include collaborating with sales and project teams to devise optimal solutions, leading the implementation life cycle, and serving as a trusted advisor to clients, which demands strong communication skills for translating complex technical concepts into relatable business outcomes. The expected challenges will include integrating multiple technologies, troubleshooting complex issues, and ensuring that the solutions align with clients’ goals, requiring innovative problem-solving capabilities. Success in this role would likely involve achieving successful project deliveries on time, contributing to client satisfaction metrics, and enhancing Slalom's reputation as a leader in contact center transformations within the consulting space.

Company Analysis:

Slalom operates in the consulting space with a distinct focus on human-centric solutions, placing great importance on customer experience and employee empowerment. The company’s position as a disruptor in the market suggests a fast-paced, innovative environment that values originality and adaptability. Their commitment to understanding client culture and challenges aligns well with the role's requirement for interpersonal skills and a consultative approach to problem-solving. The Amazon Connect Senior Architect will need to be adept at navigating this dynamic environment while ensuring the technical solutions delivered are both innovative and practical. Additionally, given the firm's emphasis on internal growth rather than acquisition, those in this role may experience a collaborative culture supportive of experimentation and strategic thinking. The role is central to Slalom's mission to improve operations and create value for clients, linking directly to the company’s objectives in developing cutting-edge solutions that drive sustainable growth.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to lead a technical project with complex specifications. What were the challenges, and how did you overcome them?
Describe a situation where you had to communicate complex technical information to a non-technical audience. How did you tailor your message for clarity?
Can you give an example of how you handled a significant issue during the implementation of a contact center solution?
How do you stay updated with the latest trends and technologies in the contact center space, particularly around Amazon Connect?
How would you approach developing a solution for a client with specific KPIs that are new to you?
What steps would you take if a contact center implementation project was falling behind schedule?
Imagine you're faced with a situation where a key stakeholder disagrees with your proposed Amazon Connect solution. How would you handle this discussion?
Why are you interested in working at Slalom specifically, and how do you think your expertise aligns with our vision?
How do your personal values align with Slalom's commitment to employee empowerment and customer obsession?
If hired for this position, what is the first thing you would focus on within the first 30 days?
Are there any tools or methodologies you prefer for developing implementation estimates and plans, and why?
What questions do you have for us regarding the structure of the team you would be working with?
What opportunities for professional development are you looking for in your next role?

Job Details

Overview Company

Senior Amazon Connect Architect

$100k/y-$155k/y

Slalom

3 days ago

Highlight

OnsiteFull-time5+ yearsSenior

Summary

Slalom is seeking an Amazon Connect Senior Architect to join their team in Detroit, MI. The role involves providing technical and functional expertise in Amazon Connect to drive customer transformation and deliver innovative contact center solutions.

About the Role

As an Amazon Connect Senior Architect, you will provide technical and functional expertise to sales teams, project teams, and customers. You will lead the implementation of Contact Center Transformation solutions using Amazon Connect and AWS services, develop implementation estimates and plans, and support business development discussions. You will also oversee the preparation of technical documentation and lead training and support for client teams.

About You

Required:

5+ years of experience in designing, implementing, and supporting complex contact center solutions with extensive hands-on experience with Amazon Connect and AWS services.
3+ years of consulting experience or equivalent experience working with stakeholders to understand and achieve business goals.
Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management.
Active AWS certifications or ability to achieve relevant certifications upon hire.
Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.

Preferred:

Familiarity with Salesforce Service Cloud and/or ServiceNow.
Experience in leading and/or supporting conversations at all levels of the company.

Benefits

Meaningful time off and paid holidays.
Parental leave.
401(k) with a match.
Highly subsidized health, dental, & vision coverage.
Adoption and fertility assistance.
Short/long-term disability.
Yearly $350 reimbursement account for well-being-related expenses.
Discounted home, auto, and pet insurance.

Slalom

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more.

From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star.

The company was founded in 2001 with the goal of disrupting the consulting industry. Our rapid, organic growth in the 25 years since, with no acquisition or external investment, is a testament to how we work and why we believe we can become the world’s most customer-obsessed and employee-empowered services company. It’s also why we are trusted by individuals and leadership teams inside the majority of the Global 1000, many of the world’s most successful enterprise, mid-market, and emerging companies, and more than 500 high-impact public sector agencies, foundations, and universities.

Humanity is at the center of our work, so working with us feels different. We put people first at every turn, showing up authentically and leading with empathy. And we bring a balance of heart and practicality, curiosity and agility, and local soul and global expertise. That means understanding your culture, goals, organization, and customers. That means being tireless problem solvers who meet you where you are and help you see around corners. And that means always standing by you as your trusted advisor, respectful challenger, and unwavering champion.

Even our partnerships are built different. For mo

Detroit, MI