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Job Analysis:
The Sales Coordinator role at Residence Inn Plymouth & Eden Prairie centers on providing indispensable administrative and customer service support to the sales team within a fast-paced hospitality environment. This position is fundamentally about being the bridge between potential clients, the sales staff, and internal departments to streamline sales operations and ensure client satisfaction. Key responsibilities such as handling inbound calls, qualifying leads, managing sales reports, assisting with contracts and payments, and coordinating resources require a detail-oriented and highly organized professional who thrives on multi-tasking. The necessity to research, cultivate leads, and participate in sales blitzes suggests the candidate must be proactive and resourceful, ready to play a hands-on role in driving new business. Communication skills—both verbal and written—are critical, as is the ability to maintain professionalism under pressure, reflecting the hospitality-driven customer focus. Familiarity with hotel-specific systems like Delphi and PMS, though a plus, indicate the role’s reliance on technology to manage bookings and client information accurately. Problem-solving and collaboration across departments underpin this position, implying that the Sales Coordinator must navigate ambiguous or urgent issues while maintaining a positive guest experience. Success in this role is measured by efficient sales support, smooth coordination, timely and accurate administrative output, and ultimately, the satisfaction and retention of clients and guests.
Company Analysis:
CSM Corporation is a well-established and diversified real estate company with a substantial presence across commercial, residential, and hospitality sectors. Operating since 1976, CSM’s emphasis on innovative design, quality management, and customer-centric service creates a stable yet performance-driven environment. The company's scale—managing nearly 5,000 hotel rooms across multiple states—suggests an organization that values operational excellence and consistency, alongside growth through effective property and customer management. For a Sales Coordinator, this means joining a company where attention to detail and adherence to brand and regulatory standards are non-negotiable, while also contributing to a culture that prizes integrity, respect, and long-term relationship building. The company’s customer-first philosophy and commitment to its communities imply that employees must be both empathetic and results-oriented. Given CSM’s portfolio breadth and reputation, the role sits within a framework that values collaboration, continuous improvement, and proactive problem-solving, all crucial for maintaining and growing client and guest satisfaction in a competitive hospitality market. The coordinator’s position is likely integral to the success of local sales teams, with decent visibility to leadership through demonstrated reliability and positive team dynamics.
