Sales and Services Support, Associate
2 days ago
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OnsiteFull-timeEntry
Summary
Formlabs is seeking a Sales and Services Support Associate to join their team in Milwaukee, WI. The role involves ensuring seamless order processing and providing exceptional customer service as part of the Global Quote-to-Cash team.
About the Role
As a Sales & Services Support Associate, you will be responsible for processing orders accurately, generating quotations for customers, coordinating product returns, assisting with service plan contract registration, providing phone support, and collaborating with various teams to address customer inquiries and improve processes.
About You
Required:
- Fluent in English
- Proven experience in sales support, customer service, or related roles
- Strong attention to detail and ability to accurately follow a process from beginning to end
- Excellent communication skills, both written and verbal
- Ability to tackle a high volume of tasks in a fast-paced environment
Preferred:
- At least one additional language: Spanish, Portuguese, French, Italian, or German
- Positive attitude, team player mentality, customer focused
Benefits
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- Low cost fund options in our 401K and access to advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- Unlimited 3D prints
Formlabs
Formlabs builds the tools that make it possible for anyone to bring their ideas to life. Headquartered in Somerville, Massachusetts with offices in Germany, Japan, China, Singapore, and Hungary, Formlabs is the professional 3D printer of choice for engineers, designers, manufacturers, healthcare providers, and decision makers around the globe. Formlabs products include the Form Series SLA printers, Fuse Series SLS printers, Form Wash and Form Cure post-processing solutions.
Milwaukee, WI