Okay, I've searched for Field Service Engineer roles in Mason, OH within the robotics and automation industry, requiring at least 3 years of experience, for full-time positions. I have found 63 relevant positions for you.

Sure. Here's the analysis:

Job Analysis:

The primary aim of the Robotic Field Service Engineer at FANUC America is to ensure the functionality and reliability of FANUC's robotic systems at client sites, enhancing operational efficiency for manufacturers. The responsibilities extend beyond mere repair and maintenance—candidates will need to actively troubleshoot complex issues and possess the technical acumen to program and maintain robotics and associated systems. Given the on-site nature of the job, effective communication is crucial, as engineers will engage with customers to diagnose problems and relay solutions. The expectation of substantial travel (3-4 nights weekly) implies the need for adaptability and customer service skills. Success in this role means not only performing repairs but also offering insights into robotic operations that can prevent future issues, reflecting a proactive approach to customer service. Meeting the operational metrics set by the Service Supervisor through detailed reporting and timely service will be key performance indicators that define success within the first year.

Company Analysis:

FANUC America operates in the highly competitive and innovative industrial automation sector, recognized for its comprehensive offerings in robotics and factory automation. As a company that emphasizes 'Service First,' it strives to enhance manufacturers' efficiency and profitability, underpinning its commitment to customer satisfaction. This environment fosters a culture of integrity and collaboration, crucial for a role that demands constant interaction with customers and the resolution of complex technical challenges. The engineer's position is likely a critical link between FANUC and its clientele, navigating the dual pressures of maintaining high service standards while adapting to diverse manufacturing environments. This role aligns with FANUC's broader strategy to reinforce its market leadership by ensuring client satisfaction, which enhances loyalty and supports revenue growth. The English-speaking workforce in this environment suggests a need for robust communication skills, particularly when managing technical issues and educating clients on the optimal use of advanced robotic systems.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a technical issue under pressure. What was the situation, and how did you handle it?
• Can you provide an example of a challenging repair you conducted on a robotic system? What steps did you take to resolve the issue?
• Describe a scenario where you had to work collaboratively with a customer to diagnose and solve a problem with their automation system.
• How do you prioritize your tasks when faced with multiple urgent service requests from customers?
• What technical tools and methodologies do you find most effective for diagnosing robotic system failures?
• How familiar are you with interpreting electrical schematics and technical documentation? Can you provide an example of a time you used this skill?
• Walk me through your approach to programming a FANUC robot. What considerations do you take into account?
• Imagine you are called to a customer site where the robot isn't functioning correctly, and initial diagnostics reveal no apparent issues. How would you proceed?
• Suppose you encounter a conflict with a customer who is dissatisfied with the service response time. How would you address their concerns while maintaining a professional relationship?
• What aspects of FANUC's mission and service guarantee resonate most with you, and why do you want to join our team?
• How does your previous experience working in manufacturing environments prepare you for this field service role?
• What strategies would you employ to stay organized and efficient while managing multiple service assignments across different locations?
• What questions do you have about FANUC America’s culture and values, or the expectations for this role?
• In this role, how would you approach personal and professional development to align with FANUC's commitment to innovation?