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Summary
About the Role
About You
- Experience in service management.
- Highly organized and detail-oriented.
- Ability to manage a team with empathy and accountability.
- Tech-savvy and comfortable with Microsoft Excel, Word, and data entry.
- Strong communication and multitasking skills.
- Experience in interviewing, training, and mentoring technicians.
- Ability to handle customer service issues professionally.
- Experience in running department meetings and managing performance metrics.
- Knowledge of current code, safety standards, and best practices.
Benefits
- $40,000 – $60,000/year + performance-based bonuses.
- Health & life insurance.
- Paid holidays, PTO, flex time off.
- 401(k) matching + Roth IRA.
- Ongoing training and real advancement opportunities.
Who We Are: UTS, LLC is a Veteran Owned Small Business with a Coast-to-Coast National Network of Skilled Technicians providing service, repair, and installation of building products. Our Mission: Exceed our customer’s expectations by providing quality warranty management with coast-to-coast service, repair, and product installation across the United States and Canada. Warranty Management and Service: If you are a manufacturer, retailer, or distributor, you know that warranty claims are inevitable. How those warranty claims are handled and the cost and speed in which they are performed affect relationships, future sales, and, ultimately, the bottom line. That’s where UTS comes in. UTS is a national post-sales field service provider serving the building material industry since 1997. While we specialize in door and window inspections, minor repairs, major repairs, and complete unit installations, our workflow processes, office staff, and field technicians are capable of servicing just about any product that requires field service. Documentation and Evaluation: As an extension of your service team, your goals are our goals, both in the field and with workflow. When work orders flow through our office, we take ownership of that request and touch the consumer at multiple points. The Completion Reports we supply include pictures and supporting data that correlate to either the work completed to resolve the issues or what needs to be done to resolve the issues. Roofing and Outdoor Living: Local to Dallas-Fort Worth, our Roofing and Outdoor Living Team covers all of Texas, providing inspection, repair, roof extensions, and complete replacements. We can design and build your Outdoor Living space to include pergolas, patio extensions, kitchens, and fireplaces or pits. Visit us at https://uts.homes to find out more.