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Summary
About the Role
About You
- High school diploma or equivalent.
- Minimum 1 year of customer service experience; financial institution preferred.
- Ability to work independently with minimal direct management supervision.
- Demonstrated initiative and resourcefulness as a self-starter.
- Ability to use standard office equipment and systems, working knowledge of Microsoft Office products, especially Word and Excel.
- Effective oral and written communication skills.
- Accuracy and detail-oriented.
- Ability to interact effectively with all levels of the organization and with members.
- Ability to maintain confidentiality.
- Working knowledge of FDCPA (Fair Debt Collection Practices Act) and TCPA (Telephone Consumer Protection Act).
- Prior Collections, Loss Mitigation, and/or Repossession experience.
- Negotiation skills.
Benefits
- Comprehensive medical, dental, and vision plans for you and your family.
- 4 weeks paid vacation.
- 12 paid holidays.
- 24 hours of paid volunteer time.
- Parental leave.
- Company paid disability and life insurance.
- Generous 401(k) plan with up to 7% employer match.
We’re proud to offer financial services for every stage of your life—from your child’s first youth savings account to financing their education; to major purchases such as cars or your home—we’re dedicated to delivering consistent service to every member, every day, every time. Privacy and Security Policies: With respect to content on Northwest Federal Credit Union's official Facebook, Twitter and YouTube pages, Northwest Federal Credit Union follows the privacy policies posted on these individual sites. Please note that when visiting any of these official Northwest Federal Credit Union's social media pages, when applicable you are also subject to the terms and conditions of Northwest Federal Credit Union's Privacy and Internet Policy and general terms of use, in addition to the individual site's terms of service and privacy policies. Access our complete policy here: https://www.nwfcu.org/interior_template.aspx?id=1343 To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or e-mail addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted. Federally insured by NCUA. Equal Housing Lender.