Remote Clinical Call Center Rep - Pharmacy MTM
$18/h
14 days ago
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RemoteFull-timeEntry
Summary
Outcomes is seeking a Remote Clinical Call Center Representative for their Pharmacy Medication Therapy Management (MTM) program. This role involves engaging patients through outbound and inbound calls to explain MTM benefits, schedule medication reviews, and assist with prescription refills in a high-volume call center environment.
About the Role
The Clinical Call Center Rep conducts proactive patient outreach to explain MTM program benefits, schedules appointments for various medication reviews, handles incoming patient calls with appropriate escalation, documents patient interactions accurately, updates patient demographic information, assists with medication refills and prescription renewals, promotes a mission-driven team culture, provides exemplary customer service, and performs auxiliary functions essential to department operations.
About You
Required:
- Healthcare call center experience.
- Strong verbal and written communication skills.
- Ability to navigate and document in multiple computer applications simultaneously.
- Active listening and problem-solving skills.
- Comfortable handling objections and using persuasive communication.
- Ability to maintain professionalism and empathy in challenging conversations.
- Attention to detail and accuracy in documentation.
- Adaptability to changing scripts, workflows, and priorities.
- Basic computer proficiency including typing and multitasking in a remote environment.
- Ability to troubleshoot basic technical issues such as internet connectivity and peripheral setup.
- High School diploma, GED or equivalent, or equivalent work experience.
- At least 12 months of experience in medical, pharmacy, health insurance, or call center settings.
- Ability to provide excellent customer service with a positive attitude.
- Comfortable performing repetitive tasks with consistency and attention to detail.
- Proven record of excellent attendance and punctuality.
- Ability to meet key performance metrics in a remote environment.
Benefits
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flexible PTO for Exempt Associates and up to 15 PTO days in first year for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth Option with immediate eligibility
Outcomes® unites technology and clinical relationships through a connected healthcare network to drive better outcomes. As a leading patient-centric technology business, we unite pharmacies, payers, and pharmaceutical companies through patient engagement solutions, tailored tools for the future pharmacy, and advanced workflow optimization. Our comprehensive offerings benefit a nationwide network of 48,000 community, chain, and grocery pharmacies, and more than 70 million patients.
Myrtle Point, OR