Quality Assurance - Sr. Analyst
$54.5k/y-$65k/y
a day ago
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HybridFull-timeMid
Summary
Aon is seeking a Quality Assurance - Sr. Analyst to join their team in The Woodlands, TX. The role involves conducting quality reviews, providing feedback, and supporting performance coaching within a debt cancellation service administrator.
About the Role
As a Quality Assurance - Sr. Analyst, you will be responsible for conducting assigned quality reviews, monitoring customer interactions, updating evaluation forms, calibrating with vendors, auditing quality assurance activities, and coordinating with compliance teams to ensure standards are met. You will also deliver information to drive process-level improvements.
About You
Required:
- Deep functional expertise in Customer Service and Quality standards.
- Specific quality and compliance knowledge, data entry ability, and interpersonal skills.
Preferred:
- Experience as a Contact Center Representative.
- Familiarity with Aon’s processes and products.
- Knowledge of industry-specific regulatory requirements and best practices.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) savings plan with employer contributions.
- Employee stock purchase plan.
- Paid time off including 12 paid holidays and 15 days of paid vacation per year.
- Short-term and optional long-term disability insurance.
- Tuition assistance and adoption assistance.
Aon
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
The Woodlands, TX