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Job Analysis:
This role is fundamentally designed to bridge the critical gap between healthcare technology implementation and client relationship management, focusing on the successful deployment of a Population Health Management software solution. The Project Manager / Client Success Manager is not only responsible for detailed project oversight—from planning to risk mitigation and milestone tracking—but also for nurturing customer relationships by understanding and aligning with their population health goals. This requires a blend of project management rigor and interpersonal finesse to coordinate across various internal stakeholders and customers. Core challenges include managing complex healthcare data integrations (claims and clinical data), adapting to shifting project scopes, and responding to evolving client needs, all while working under tight deadlines and regulatory considerations inherent in healthcare IT. Success in this position means delivering projects on time and within scope, achieving clear client satisfaction reflected in improved population health outcomes, and building repeatable processes that scale with company growth.
Company Analysis:
Lightbeam operates in the specialized and rapidly evolving space of healthcare technology, focusing on remote patient monitoring through its CareSignal platform, which underscores its mission to enhance care management and patient engagement without relying on devices. As an innovator within healthcare IT, Lightbeam is likely committed to agility, growth, and deep client-centric approaches, reflected in the need for project managers who can adapt quickly and support healthcare organizations in realizing value-based care goals. The company's emphasis on healthcare data expertise and client success hints at a collaborative, high-touch culture that values technical knowledge combined with empathy and communication skills. This role sits at the intersection of technical delivery and strategic client service, offering substantial visibility and opportunity to influence both product adoption and client outcomes. The strategic hiring of project managers here is aligned with scaling operations and refining client engagement models to drive sustainable growth and impact in a highly regulated environment.