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Summary
About the Role
About You
- Demonstrated passion for excellence in providing the best customer experience.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Proficiency in MS Office (including Excel, Outlook, and Word).
- Ability to handle multiple tasks and change direction based on business needs.
- Extremely detail-oriented with strong organizational skills.
- Ability to evaluate and resolve discrepancies on pricing issues.
- A team player, cooperative and supportive.
- Able to work well with others in a fast-paced environment.
- Excellent work ethic and professionalism.
- Carpet industry experience.
- Minimum of 2 years’ experience in a customer service capacity.
Benefits
- Competitive Base Salary
- Corporate Annual Profit Sharing
- 401K Plan
- Dental Coverage
- Medical Coverage
- Prescription Drug Plan
- Vision Coverage
- Health Savings Account (HSA)
- TELADOC
- 15 Days Paid Time Off (PTO)
- 10 Company Holidays
- Bereavement Leave
- Life Insurance
- Flexible Spending Accounts (FSA)
- Short-Term Disability (STD)
- Long Term Disability (LTD)
- Employee Discount
At FS&CO, we believe design transforms lives. It sparks creativity, challenges norms, and defines the spaces that matter most to us. We don’t just create design—we champion it. Across our family of brands—Schumacher, Patterson Flynn, Backdrop, Frederic Media, and Paramount Prints—we collaborate with the brightest talents in the industry to bring beauty to the world. SCHUMACHER Creating the finest quality designer fabric, wallpaper, trim, and furniture, Schumacher offers everything you need to design residential, hospitality, and commercial interiors with confidence and creativity. PATTERSON FLYNN Since 1943, Patterson Flynn has been a trusted source for premium custom carpets and rugs, adorning the world’s most celebrated interiors. Now, with the addition of textiles, it’s a comprehensive design destination defined by unmatched craftsmanship, exquisite artistry, and exceptional service. BACKDROP Backdrop’s quality, Green Wise-certified paints and wallcoverings are made from handcrafted artwork in our studios in downtown L.A. and in Brooklyn,. FREDERIC MEDIA A celebration of the power of design, FREDERIC Magazine is your guide to a more beautiful life. Published four times a year and online at fredericmagazine.com, we showcase the most interesting and impactful interior design, architecture, gardens, art, and travel. PARAMOUNT PRINTS Paramount Prints is the premier name in high-end textile and wall-covering printing. With more than 40 years of industry experience, our family-run, one-of-a-kind facility has a worldwide network, ranging from the largest distributors in the textile industry to start-ups and artisans, all designed to help achieve the perfect look.