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Job Analysis:
The Project Manager / Client Success Manager role is fundamental in ensuring that Lightbeam's deviceless RPM solution meets the specific needs of healthcare clients. This individual will be the bridge between technical teams and clients, tasked with managing the implementation of software solutions that enhance population health management. The primary responsibilities include structuring project plans, driving client communications, and ensuring alignment with project milestones and customer objectives. Candidates will face challenges like navigating complex healthcare data and managing project risks while keeping all stakeholders engaged. Success in this role translates to not only completing projects on time and within scope but also fostering long-term client relationships, ultimately enhancing the clients' health management outcomes. The job requires a blend of both technical acumen in healthcare IT and exemplary interpersonal skills to sustain productive dialogues with diverse teams and clients. This means practicing empathetic listening, being proactive in addressing client issues, and possessing a solid grounding in project management methodologies that can adapt to the fast-changing healthcare landscape.
Company Analysis:
Lightbeam operates in the healthcare technology arena, focusing on innovating ways to engage patients and streamline care through its RPM solutions. The company's position as a provider of healthcare software solutions places it at the intersection of technology and clinical care, which is vital for customer success. As a growing organization, Lightbeam likely embraces a culture of agility and collaboration, where adaptability to change is crucial—a quality that candidates must embody. The Client Services team is integral to the company’s mission of enhancing population health management, making this role very visible and impactful within the organization. Specifically, being part of a team that works closely with both clients and internal stakeholders offers project managers a front-row seat to the transformation of health management practices. This role aligns strategically with Lightbeam's goals to not only implement their solutions effectively but also to contribute to improving healthcare outcomes, positioning the role as a key player in the company's success and growth. Candidates should align with the company's mission of enhancing patient care and demonstrate a personal commitment to improving healthcare delivery, ideally resonating with the values shared by Lightbeam.