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Job Analysis:
The NTS/HCM Strategy & Delivery Program Director role at BankUnited is fundamentally a senior leadership position designed to bridge strategic business goals with program execution across the bank's NTS and HCM units. This person is expected to serve as a key advocate for the business units' needs, translating high-level revenue and organizational objectives into well-managed, measurable programs. Success in this role hinges on the ability to manage complex, cross-functional initiatives involving IT, vendor management, operations, sales support, and senior leadership collaboration. Given the banking environment's regulatory and operational complexity, the role demands a deep understanding of banking technology, compliance requirements, and business processes. Beyond technical proficiency, the role requires strong leadership, emotional intelligence, and communication skills to mentor teams, align diverse stakeholders, and resolve conflicts effectively. Anticipated challenges include balancing competing priorities, managing risks, and driving program delivery amidst shifting business and regulatory landscapes. Success after 6–12 months likely looks like well-coordinated program delivery meeting financial and client-support goals, enhanced internal collaboration, and demonstrable improvements in operational efficiency and program outcomes.
Company Analysis:
BankUnited positions itself as a significant national banking institution with a strong presence in key U.S. markets, including Florida, NY, and Texas, supported by substantial assets and a reputation for trustworthiness. Its entrepreneurial and collaborative culture suggests a dynamic environment that values innovation, decisive leadership, and employee growth. The company’s emphasis on its inclusive environment and the GO FOR MORE™ ethos indicates high expectations for personal initiative and delivering exceptional customer experiences. For the Strategy & Delivery Program Director, this means operating in a culture that rewards proactive problem solving, transparency, and alignment with both business and customer-centric goals. The sizable scale and complexity of BankUnited mean the role will likely have substantial visibility, requiring the ability to influence across senior leadership and various departments. Strategically, this position appears integral to scaling operational effectiveness and aligning technology-enabled programs with business growth ambitions, reinforcing BankUnited’s market position as trusted and forward-looking.