Search for Product Support Engineer roles in Utah, specifically in the Tech industry, for full-time positions, with 1+ years of customer service experience, and with a focus on SQL skills.

Okay, I've searched for Product Support Engineer roles in Utah within the Tech industry, specifically full-time positions, requiring at least 1 year of customer service experience, and SQL skills. I found 52 positions that match your criteria.

Product Support Engineer

Utah

Tech

1 year + Experience

SQL

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Product Support Engineer - Tier 1 role at Vasion is fundamentally aimed at maximizing customer satisfaction by providing technical support for the company's SaaS platform. This involves troubleshooting various technical issues, maintaining case logs, and ensuring clear communication with both technical and non-technical users. Success in this position requires not only a solid technical foundation in areas like Microsoft SQL and Windows Server but also excellent interpersonal skills to navigate customer interactions delicately. The role necessitates a proactive approach to identify trends in customer issues to contribute to product improvement, thereby shaping the user experience. Given Vasion's focus on digital transformation, challenges may arise from a diverse range of product issues, necessitating a candidate who is adaptable and resourceful, with a mindset geared towards continuous learning and improvement. Performance could be gauged by the ability to resolve issues efficiently, customer feedback on support quality, and contributions to team goals.

Company Analysis:

Vasion occupies the digital transformation space with a SaaS platform designed to streamline business processes and enhance compliance. As a company committed to making technology affordable and accessible, it reflects a mission-driven ethos that may inspire its employees. The culture likely emphasizes collaboration, innovation, and an entrepreneurial spirit—revealed in the flexible work environment and the emphasis on core values such as extreme ownership and relationship building. This particular role falls within a support-driven context, where the Product Support Engineer will collaborate closely with internal teams while interacting directly with customers and partners. Such visibility indicates that effective communication skills and a customer-first mindset are essential for thriving here. In alignment with broader business goals, this role is likely meant to enhance customer loyalty and feedback loops that inform product development, thus positioning the company for growth and adaptation in a fast-evolving digital landscape.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a technical issue that was complex or outside of your usual expertise. How did you approach it?
Describe a situation where you had to explain technical information to a non-technical audience. How did you ensure they understood?
Can you share an experience where you identified a trend in customer issues? What was the outcome of your findings?
What approach do you take to manage multiple support cases at once? Can you give a specific example of when this was necessary?
How would you troubleshoot a connectivity problem for a customer who reports that their devices are not syncing?
What steps would you take if you received a ticket regarding a basic workflow error?
How would you handle a situation in which a customer is frustrated and not satisfied with the support they are receiving?
Imagine you detect a recurring issue that you believe is due to a bug in the software. What actions would you take to escalate this appropriately?
Why are you interested in working at Vasion specifically, and how do you see your personal values aligning with our core values?
How do you believe your previous experience in the tech industry has prepared you for this role?
What excites you about the opportunity to contribute to a knowledge base, and what do you think are the key elements of a useful support document?
What would you ask the team about the challenges they face in customer support?
How do you prioritize working with cross-functional teams to address customer issues, and can you share an example?
Can you describe your understanding of how Vasion’s products contribute to a company’s digital transformation efforts?

Job Details

Overview Company

Product Support Engineer

Vasion

2 months ago

Highlight

HybridFull-time1+ yearEntry

Summary

Vasion is seeking a Product Support Engineer - Tier 1 to join their team in St. George, UT. The role involves being the primary technical resource for customer support, troubleshooting, and ensuring customer satisfaction with Vasion's SaaS solutions.

About the Role

As a Product Support Engineer - Tier 1, you will troubleshoot technical issues across software, integrations, and infrastructure, interface with customers to ensure excellent experiences, escalate complex tickets, and maintain detailed case logs. You will also act as a technical resource for Sales Engineers, collaborate with team members to improve processes, and contribute to the Knowledge-Centered Service program.

About You

Required:

Familiarity with querying and basic administration of Microsoft SQL 2016 through 2025.
At least 1 year of experience in Customer Service in the Tech Industry or a related field.
Proficient in basic troubleshooting within Microsoft Windows.
Fundamental understanding of networking principles (e.g., TCP/IP, DNS).
Proficient in basic troubleshooting within Windows Server 2016 through 2025.
Proficient in basic troubleshooting of IISA working knowledge of Active Directory, LDAP, Identity Providers (e.g., Azure, Okta).
Demonstrated ability to prioritize and manage multiple support cases effectively.

Preferred:

Experience interfacing with customers in a professional manner with a positive attitude.
Ability to work in a team-based environment.
Ability to work resourcefully and independently; discover solutions to new problems.
Working knowledge of 3rd party storage locations (e.g., Sharepoint, AWS).
Adept at multitasking to achieve individual, team, and organizational goals.
Ability to listen first, verify the problem, and work to quickly resolve the problem.
An eye for detail and thoroughness.
Strong note-taking and case-management skills.
Have a strong desire to succeed and own the support process.
One or more Industry certifications (SQL, Network+, Security+).
An enthusiastic person who loves working in an entrepreneurial environment with smart, talented, and passionate individuals.
Excellent written and verbal skills.
Prior IT support experience.

Benefits

Flexible work environment.
Discretionary Vacation bonus.
Flexible paid time off.
Paid parental leave.
Competitive pay.
A full suite of traditional benefits.
Training/Advancement opportunities.
401k with company-match.
Mental Health Wellness Support.
Financial wellness education.
Company-contributed HSA.
Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch.

Vasion

Vasion enables organizations to digitize content and automate workflows to drive compliance, scalability, and accountability. With our SaaS platform, you'll give end users a seamless experience across Print, Scan/Capture, Workflows, and Content Management, with open APIs for simple third-party software integration.

St George, UT