Billy Graham Evangelistic Association is seeking a Product Manager, Volunteer Platform to manage and enhance their volunteer platform, supporting ministry teams and advancing the organization's mission through effective product management.
About the Role
The Product Manager will be responsible for end-to-end management of the volunteer platform, providing technical expertise and guidance to ministry teams, articulating product vision aligned with strategic goals, facilitating product development with the development team, managing the product roadmap based on user feedback and priorities, collecting and prioritizing user requirements, analyzing KPIs to inform decisions, engaging with users for continual product refinement, guiding data migration and validation, serving as the main contact for platform inquiries, providing training and support for new departments, testing and troubleshooting the application, and staying current with industry best practices in product development and volunteer management.
About You
Required:
Bachelor's degree
3-5 years of product management experience
Proven track record managing software products through their lifecycle
Broad technical knowledge including relational databases, APIs, and software development lifecycle
Experience using JIRA or similar tools for product roadmap and workflow management
Strong communication skills to articulate ideas technically and user-friendly
Proficient in troubleshooting and resolving complex system issues
Ability to work autonomously and prioritize diverse user needs and tasks
Experience working cross-functionally with business, development, design, and subject matter experts
Ability to understand and discuss technical concepts and manage tradeoffs
Excellent customer service and attention to detail
Preferred:
Experience working in an Agile development environment
Benefits
Medical, prescription, dental and vision insurance
Founded by Billy Graham in 1950, BGEA exists to proclaim the Gospel of Jesus Christ by every effective means and to equip the church and others to do the same.