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Job Analysis:
The Product Manager for Epic Orders at Montefiore is fundamentally responsible for maximizing the efficiency and effectiveness of the Epic Inpatient Procedure Orders system while leading a team of Analysts and Senior Analysts in a high-stakes healthcare environment. This individual is expected to not only oversee daily operations and customer support but also engage in complex problem-solving to enhance clinical workflows and address user requirements in a dynamic healthcare landscape. Success in this role hinges on strong leadership skills, in-depth knowledge of clinical operations, and the ability to navigate technology-related challenges, such as system upgrades and troubleshooting. The Product Manager must bridge the gap between technical capabilities and clinical needs, ensuring that systems are not only functional but also align with the workflow of physicians and nursing leadership. Moreover, effective communication and team management are crucial, particularly given the requirement to support an around-the-clock operational model. In the first year, success might be measured by the improvement in user satisfaction ratings, reduced issue resolution time, and the successful execution of system enhancements that meet clinical demands.
Company Analysis:
Montefiore is recognized as a premier academic health system and occupies a vital position in the healthcare landscape of New York, characterized by a commitment to innovative patient care and a diverse workforce. The organization's focus on serving underserved communities indicates a mission-driven culture that prioritizes social impact alongside clinical excellence. This fast-paced environment, propelled by ongoing advancements in medical technology and procedures, creates a dynamic backdrop for the Product Manager role. The company values collaboration, emphasizing a cross-functional approach in problem-solving, which aligns with the need for the Product Manager to work closely with various teams, including the Service Desk and clinical leadership. Furthermore, the role's integration within Montefiore's IT team demonstrates a significant opportunity for visibility with higher management, allowing the individual to influence strategic initiatives directly tied to the organization's goals of improving health outcomes. Overall, this aligns with the broader mission of enhancing care while navigating the complexities of healthcare IT management.