Okay, I've searched for Manager, Product Education roles in the United States, full-time positions requiring 3+ years of management experience, with software training expertise, and a minimum salary of $88,000 per year. I have found 125 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Manager, Product Education role at Entrata is fundamentally designed to lead and inspire a team responsible for educating both internal colleagues and external customers on the Entrata platform. The core purpose is to ensure users maximize the value of Entrata’s comprehensive property management software through effective, engaging training that drives adoption and satisfaction. This means the manager must combine strong leadership with deep knowledge of adult learning theories—especially the Kirkpatrick Model because it emphasizes impact evaluation beyond mere knowledge transfer. Managing multiple Product Training Managers entails fostering accountability, clear communication, and motivation within the team, while simultaneously navigating cross-functional collaboration with Product Management, Project Management, and Customer Success to ensure training aligns with product use cases and customer needs. A successful candidate must be comfortable with ambiguity and last-minute challenges (like urgent travel), continually balancing customer expectations and internal goals. Key challenges include customizing training for diverse technical skill levels, leading large-scale event training, and streamlining operational processes to boost team efficiency. Technical skills in software education, strong emotional intelligence, and project management underpin the daily responsibilities, while high autonomy and sound judgment are essential to problem-solve escalations and implement change effectively. Success within the first year likely means delivering measurable improvements in training effectiveness, team engagement, and smooth collaboration across internal stakeholders to drive product adoption and customer satisfaction.

Company Analysis:

Entrata operates as a leading innovator within the property management software market, providing an all-in-one platform that serves over 20,000 apartment communities nationwide. The company occupies a dynamic space—melding the agility and innovation spirit of a startup with the stability and scale of a mature organization. This unique positioning means roles like the Manager, Product Education, must navigate both rapid innovation cycles and established workflows, balancing creativity with consistency. Entrata’s culture prioritizes intelligence, adaptability, transparent communication, and importantly, values diversity and inclusion, fostering an environment where different perspectives fuel better outcomes. For this role, that translates into expectations for collaborative leadership, openness to change, and an ability to build trust across culturally and geographically diverse teams. The company’s emphasis on work-life balance, employee wellness, and growth suggests that a successful candidate will thrive by aligning with Entrata's values of resilience, boldness, and collective excellence. Organizationally, the Product Education Manager reports to the Director of Product Education and works closely with multiple departments, suggesting significant cross-functional interaction but likely limited direct leadership beyond their immediate team. Strategically, this role supports Entrata’s growth by ensuring customers and internal teams are well-equipped to use an evolving platform, positioning training as a critical lever for customer success, retention, and brand reputation. This makes it a strategic hire aimed at scaling operational excellence and enabling broader company goals of market leadership and customer-centric innovation.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to lead a team through a significant change in training methodology or tools. How did you manage resistance and ensure adoption?
• Behavioral: Describe an instance where you managed a conflict or escalated issue between your team and another department. What was the outcome and your approach?
• Behavioral: Give an example of how you motivated a team member who was struggling to meet their performance goals or engagement targets.
• Behavioral: Can you share a story that demonstrates your use of emotional intelligence to connect with and influence a diverse group of learners or colleagues?
• Technical: How would you design a training curriculum for Entrata’s multi-faceted software platform that caters to users with varying technical skill levels?
• Technical: Explain your familiarity with the Kirkpatrick Model and how you would apply it to measure the effectiveness of Entrata’s training programs.
• Technical: What processes or tools have you used previously to track and drive progress against OKRs, KPIs, and MBOs in a training or product education context?
• Technical: How do you ensure that training content stays current and relevant in an environment where product features and customer use cases are constantly evolving?
• Situational: Imagine you are preparing for Entrata’s Summit event with over 300 attendees, but you learn last minute that key training materials are incomplete. How would you handle this?
• Situational: A customer is frustrated because training hasn’t met their expectations, and the relationship is at risk. How would you engage both the customer and your team to resolve this?
• Situational: Your team is working remotely across multiple time zones and struggling with communication breakdowns. What steps would you take to improve team alignment and accountability?
• Company Fit: Why are you interested in managing Product Education at Entrata specifically, given our company’s mission and culture?
• Company Fit: Entrata values transparency and different perspectives. How have you integrated diverse viewpoints to improve training outcomes or team performance?
• Company Fit: How do you envision contributing to Entrata's goal of enhancing the living experiences through your role in product education?
• Questions for Interviewer: How does Entrata measure long-term success for the Product Education team, and what are the current biggest challenges you hope this role will address?
• Questions for Interviewer: Can you describe the collaboration dynamic between Product Education and other departments like Product Management and Customer Success at Entrata?
• Questions for Interviewer: What opportunities exist within Entrata for professional development and leadership growth for someone in this Manager role?