Search for Problem Management Support Engineer roles in North Reading, MA, with a focus on robotics, requiring 5+ years of experience and strong analytical skills. I prefer full-time positions.

Okay, I've searched for Problem Management Support Engineer roles in North Reading, MA, focused on robotics, requiring over 5 years of experience, emphasizing strong analytical skills, and listed as full-time. I found 25 positions that match your criteria.

Problem Management Support Engineer

North Reading, MA

5 years + Experience

analytical

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Prob Mgmt Support Engineer role within Amazon Robotics is fundamentally about driving operational excellence through innovative problem-solving. This person will be deeply involved in identifying, analyzing, and resolving complex technical challenges that impact the performance and reliability of robotic and automated systems. Primary responsibilities include analyzing incident trends, managing the lifecycle of problems, and maintaining a knowledge base for best practices—these tasks are not just procedural; they require a proactive mindset to predict and prevent potential issues before they escalate. Key qualifications focus on technical proficiency, particularly in relational databases and Linux operating systems, while soft skills like communication and organizational abilities are necessary for effective collaboration with cross-functional teams. Candidates must navigate the complexities of technical discussions and demonstrate analytical acumen to identify root causes of recurring issues, ultimately leading to process improvements and enhanced user experiences. Success in the role would be evidenced by improved system reliability and performance within the first 6-12 months, as well as a reputation for efficient and effective problem resolution.

Company Analysis:

Amazon operates in a highly competitive and innovative tech landscape, positioning itself as a market leader and a disruptor across various sectors, including e-commerce and cloud computing with AWS. The company embodies a culture of customer obsession, continuous improvement, and risk-taking, which creates a dynamic environment for new hires. Within this framework, the Prob Mgmt Support Engineer role is crucial, as it contributes directly to enhancing customer experiences through advanced robotics solutions. The culture at Amazon appears fast-paced and focused on collaboration, requiring adaptability and quick decision-making from its employees. This role is part of the GSS Elite Problem Solving team, indicating high visibility and direct impact on operational success. As Amazon continually seeks to innovate, this position likely serves a strategic alignment to improve service quality and scale robotic technologies, reinforcing the company's mission to be Earth’s most customer-centric organization.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to analyze incident trends to identify a recurring issue. What steps did you take and what was the outcome?
Describe a situation where you had to communicate complex technical information to a non-technical audience. How did you ensure understanding?
Can you provide an example of a high-pressure project you managed? How did you prioritize tasks and ensure timely completion?
What is your approach to troubleshooting technical problems? Can you guide us through your methodology?
How would you ensure the knowledge base for documented solutions remains up-to-date and useful in a fast-paced environment?
Imagine you notice a recurring issue with a robotic system that is affecting performance. What process would you follow to investigate and resolve this?
If you were to lead a technical discussion with engineering and operations teams on a critical problem, how would you prepare and what key points would you emphasize?
Why are you interested in the role of Prob Mgmt Support Engineer with Amazon Robotics specifically?
How do your personal values align with Amazon's principle of customer obsession?
What excites you about the advancements in robotics and automation, especially within the context of Amazon?
In what ways have you successfully collaborated with cross-functional teams in the past to address technical challenges?
Can you describe your experience with Linux systems and how you have utilized this knowledge in previous roles?
What coding languages are you proficient in, and how have you applied them to improve operational processes in prior positions?
What questions do you have for us about our teams and how this role aligns with Amazon's strategic goals?

Job Details

Overview Company

Problem Management Support Engineer

$108.9k/y-$188.2k/y

Amazon

17 hours ago

Highlight

OnsiteFull-time5+ yearsMid

Summary

Amazon is seeking a Problem Management Support Engineer to join their GSS Elite Problem Solvers team in North Reading, MA. The role involves leading complex technical challenges to ensure operational excellence for Amazon Robotics.

About the Role

As a Problem Management Support Engineer, you will analyze incident trends, identify recurring issues, and develop solutions to enhance the performance, reliability, and safety of robotic systems. You will collaborate with cross-functional teams, manage the problem lifecycle, and contribute to the knowledge base. Your role includes proactive problem prevention and ensuring high-quality project completions.

About You

Required:

Bachelor’s degree in Engineering, Computer Science or related technical field and 5+ years’ experience delivering direct customer support or Master’s degree in Engineering, Computer Science or related technical field and 3+ years’ experience delivering direct customer support.
Strong technical problem-solving and analytical skills.
Proven ability to prioritize and manage multiple high-priority tasks simultaneously.
Proven ability to lead complex technical discussions with various groups.
Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle).
Knowledge and/or working experience with Linux (RHEL, Ubuntu).
Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures.
Ability to establish priorities, work independently, and proceed with objectives without supervision.

Preferred:

Knowledge and/or working experience with networking and Product IT.
Familiarity with AWS or other cloud technologies.
Demonstrated experience in one or more of the following additional areas: Coding Languages (Java, C++), Networking Technologies (TCP/IP, DNS).

Benefits

Compensation ranges from $108.9k–$188.2k based on market location and experience.
Equity, sign-on payments, and other forms of compensation may be provided.
Full range of medical, financial, and other benefits.

Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

North Reading, MA