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Job Analysis:
This role is fundamentally about leveraging deep domain expertise and exceptional technical writing skills to contribute to the advancement of AI through the creation of domain-specific, challenging problem sets that test reasoning and expertise. The position requires a PhD-level candidate with superior English proficiency capable of breaking down complex technical concepts into clear, concise, and precise language, reflecting the dual need for subject mastery and communication finesse. The candidate will likely face the challenge of designing content that not only demonstrates technical rigor but also aligns with AI training objectives, requiring close attention to detail, accuracy, and relevance to real-world applications. Success in this position means producing high-quality training data that improves machine learning models’ performance and robustness, thus directly impacting AI capabilities at a strategic level. Being remote and flexible implies that self-motivation, discipline, and excellent time management are critical to navigate ambiguous, autonomous work environments. Preparing for this role involves honing the ability to abstract and distill advanced knowledge into problem sets while understanding the broader AI model training context, including sensitivity to bias mitigation, regulatory compliance, and inclusion principles that TELUS Digital espouses.
Company Analysis:
TELUS Digital sits at the intersection of technology innovation and customer experience, combining a commitment to future-focused digital transformations with ethical AI development frameworks. As part of a global, telecommunications-rooted enterprise, TELUS Digital balances scale and technological depth with a compassionate, human-centric corporate culture emphasizing diversity, inclusion, and responsible innovation (Humanity-in-the-loop). This context informs the technical writer role by underscoring the importance of accuracy, clarity, and inclusiveness in AI dataset creation to support safer, unbiased AI applications. TELUS appears to be an innovation-driven yet stable player with a strong reputation in AI and digital services, offering a unique vantage point for contributors to impact large-scale, mission-critical AI projects. The remote, flexible nature of the role reflects a mature digital-first mindset. Candidates joining this community can expect to be part of a diverse and highly skilled global network, collaborating virtually but requiring the self-starting mindset and professional rigor of an experienced expert. Visibility may be limited as an individual contributor within a large ecosystem, but the strategic value of the work is high as it fuels the company’s proprietary GenAI engine “Fuel iX™,” which powers AI solutions across industries. This role serves TELUS Digital’s goals of scaling AI capabilities responsibly and rapidly, aligning the candidate’s expertise with the company’s vision of blending technology and human insight to create lasting impact.