Search for Personal Banker roles in Seffner, FL, focusing on full-time positions that require customer service and sales experience, and ideally at least a college degree.

Okay, I've searched for Personal Banker roles in Seffner, FL, specifically looking for full-time positions that require customer service and sales experience, and ideally candidates with a college degree. I found 125 positions matching your criteria.

Personal Banker

Seffner, FL

Full Time

customer service

sales

College Degree

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Personal Banker Associate I at Fifth Third Bank is fundamentally about enhancing customer experiences and building strong financial relationships. Candidates are expected to employ a consultative sales approach to identify and understand the financial needs of both new and existing customers, emphasizing the dual objectives of acquiring new households and deepening existing relationships. This role involves a mix of sales responsibility and operational duties, including processing transactions and ensuring compliance with banking regulations. The expectation is that associates will establish proficiency in a range of consumer and small business products, thereby enabling them to offer tailored solutions that contribute positively to customer satisfaction while driving the bank's revenue. The complexities include navigating customer concerns with empathy, collaborating effectively with cross-functional teams, and adhering to compliance and ethical guidelines, all while striving to meet performance metrics related to sales and customer experience within a specified onboarding period. Success in this role is likely measured by the ability to foster trust and rapport with customers, leading to improved financial outcomes for both the bank and its clients, particularly during the initial months as the associate settles into their position and demonstrates their capability through measurable results.

Company Analysis:

Fifth Third Bank occupies a significant position in the financial services industry as one of the largest money managers in the Midwest. The company's commitment to improving customers' lives reflects a mission-driven culture that prioritizes customer service and community engagement. The work environment likely encourages collaboration and a shared sense of purpose among its diverse workforce, showcasing values such as integrity and accountability. Since the Personal Banker Associate I role is positioned within the retail banking sector, it represents a frontline opportunity to embody and propagate the organization’s mission through direct customer interactions. Organizational structure supports this role with a strong emphasis on both support from Business Partners and adherence to compliance standards, meaning associates will be expected to collaborate extensively within teams and maintain robust skills in relationship management. This role serves pivotal goals such as customer acquisition and retention, critical to fueling growth and enhancing the financial center's performance metrics. Therefore, aligning with the company’s focus on innovation and ethical banking practices will be important for the prospective candidate, as they contribute not only to individual branch success but also to broader corporate objectives.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to proactively resolve a customer's issue. What approach did you take?
Can you provide an example of a successful sales strategy you've implemented in a previous role?
Describe a situation where you had to adapt quickly to changes in a team or workplace environment. How did you handle it?
How do you approach establishing trust with new clients?
How would you analyze a customer's financial profile to determine their needs and recommend appropriate products?
What steps would you take to ensure compliance with banking regulations when processing customer transactions?
Explain how you would utilize the consultative sales process to deepen customer relationships in your role.
Imagine you have a dissatisfied client who is hesitant to open a new account. How would you handle their concerns?
Why are you interested in working at Fifth Third Bank specifically?
How do you think your values align with our mission to improve the lives of our customers and communities?
What do you find most motivating about working in the banking industry?
What type of ongoing training opportunities do you think are essential for someone in the Personal Banker role?
How do you stay informed about changes in the financial services industry and consumer banking trends?

Job Details

Overview Company

Personal Banker Associate I

Fifth Third Bank

5 days ago

Highlight

OnsiteFull-timeEntry

Summary

Fifth Third Bank is seeking a Personal Banker Associate I to join their team in Seffner, FL. The role involves completing a 4-8 week on-boarding and education program to become a Retail Personal Banker I, focusing on consultative sales to meet the financial needs of customers.

About the Role

As a Personal Banker Associate I, you will participate in rotations in operations and Sales & Service, aiming to become a Retail Personal Banker I. Responsibilities include using the consultative sales process, maintaining knowledge of retail products, engaging in cross-selling, and providing excellent customer service. You will also be involved in processing teller transactions and supporting platform staff.

About You

Required:

College degree or work experience providing transferrable skills.
Experience in the financial industry preferred.
Ability to develop comfort with sales activities to acquire new customers and cross-sell to established customers.
Understanding of advanced math functions for credit and financial analysis.
Professional representation of Fifth Third Bank in appearance and communication.
Working knowledge of retail policies and procedures.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Fifth Third Bank

At Fifth Third Bank, everything we do is rooted in our purpose: to improve the lives of our customers and the well-being of our communities. Since our founding in 1858, we’ve been committed to creating a better financial experience by empowering our customers and clients to achieve what matters most.

Our unified strength is grounded in the individual passion and diversity of more than 20,000 employees who work collaboratively to deliver a better tomorrow to everyone we serve. We offer a strong culture, opportunities for growth 401k match, wellness options, comprehensive insurance plans and additional resources you need to build a lasting and rewarding career path here.

Headquartered in Cincinnati, Ohio, we are among the largest money managers in the Midwest.

We operate four main businesses—Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management—and a network of financial centers in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia, North Carolina and South Carolina. Consumers also have access to approximately 54,000 Fifth Third fee-free ATMs across the United States.

Fifth Third Bancorp is a diversified financial services company and is the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution.

Explore Fifth Third career opportunities at: https://www.53.com/content/fifth-third/en/careers.html

Fifth Third Bank, N.A., Member FDIC. Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. M/F/D/V

Seffner, FL