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Job Analysis:
The Partner Program Director for Build and Partner Experience at DocuSign plays a crucial role in executing the company's strategy to enhance partner engagement and drive successful outcomes through the Build program. This position necessitates a nuanced understanding of partner dynamics and a strategic mindset for designing programs that incentivize collaboration across diverse cross-functional teams, including Developer, Marketing, and Product Management. The director must navigate a dynamic matrix environment and ensure that partners receive a cohesive experience that aligns with DocuSign's objectives. Success in this role hinges on the ability to communicate effectively, manage projects efficiently, and establish clear metrics and KPIs to measure program success. Thus, candidates must be adept at both interpersonal and organizational skills, able to synthesize complex information, and drive actionable decisions that benefit all stakeholders involved. Over the first 6-12 months, this role's success might look like increased partner satisfaction scores, a reduction in friction in the partner onboarding process, and measurable growth in partner productivity that translates into enhanced business outcomes for DocuSign and its ecosystem.
Company Analysis:
DocuSign operates in the cloud-based electronic signature and contract lifecycle management industry, recognized as a leader due to its innovative solutions that streamline business processes for a broad spectrum of customers. Given the company’s established market position, the Partner Program Director’s role is strategically significant, serving to elevate partner experiences and drive collaboration that translates into competitive advantage. DocuSign's commitment to trust and equitable opportunities resonates within its work culture, where transparency and collaboration are prioritized. This ethos is likely to create a supportive environment for the director to foster relationships and facilitate cross-functional initiatives. The position is critical within DocuSign's organizational structure as an individual contributor reporting to the Senior Director, indicating that while there may not be direct reports, the role is highly impactful in shaping partner programs. In terms of strategic alignment, this role is pivotal not only in ensuring that partner experiences are seamless but also in supporting the larger company goal of expanding its partner ecosystem, especially in the evolving SaaS landscape.