PART TIME CUSTOMER SUPPORT REPRESENTATIVE
9 days ago
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OnsitePart-timeEntry
Summary
City of Fort Wayne is seeking a Part Time Customer Support Representative to assist customers with account inquiries and service requests, working up to 29 hours per week under the direction of the Customer Relations Manager.
About the Role
The role involves assisting customers in person and over the phone with account questions, initiating and terminating services, performing data entry and filing, managing payment agreements, handling mail, arranging special meter reads and investigations, maintaining phone logs, preparing reports, and providing general clerical support. The incumbent must follow city policies and regulations and may perform other duties as assigned.
About You
Required:
- High School diploma.
- Six months to one year experience in clerical or customer billing work.
- Ability to keyboard and perform accurate data entry (keyboard test administered).
- Ability to interact with the public with patience, courtesy, and tact in person and over the phone.
- Ability to answer routine customer questions using computer terminals.
- Ability to organize filing systems and perform routine clerical work consistently and accurately.
- Ability to communicate effectively orally and in writing.
- Ability to follow specific instructions and apply departmental rules and regulations.
- Ability to perform basic mathematical calculations and interpret bar graphs.
- Valid Indiana driver's license if using City vehicle.