Search for Operations Manager roles in Grand Island, NE with a focus on customer service, requiring 3-5 years of management experience, full-time positions, and offering 401(k) benefits.

Okay, I've searched for Operations Manager roles in Grand Island, NE, emphasizing customer service, with a requirement of 3-5 years of management experience, available in full-time positions, and providing 401(k) benefits. I have found 27 positions for you.

Operations Manager

Grand Island, NE

3-5 years

Full Time

401(k)

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Operations Manager role at Rentokil North America is fundamentally positioned to enhance customer service and operational efficiency across a team of specialists within the pest control sector. This position is responsible for ensuring that the operations team meets sales and revenue goals while fostering long-term client loyalty and satisfaction. Key responsibilities include training and mentoring staff, adjusting and optimizing service appointments, conducting quality control audits, and collaborating with the sales team for business development. Given the fast-paced environment of pest control services, the candidate will likely encounter challenges related to managing diverse client needs and rapidly changing operational conditions. Success in this role will be reflected in positive client feedback, high team performance, and strong financial metrics. Thus, a blend of leadership, logistical acumen, and customer service orientation is essential to thrive.

Company Analysis:

Rentokil North America stands as a leader in the pest control industry, backed by over nine decades of expertise and a commitment to innovative solutions. Known for its comprehensive pest management services and strong reputation among leading brands, the company is strategic in leveraging technology to enhance service delivery. The culture seems to emphasize collaboration, professional development, and a client-centric approach. Given Rentokil's diversified portfolio—including Ambius for air quality management and Vector Disease Control International for municipal services—the Operations Manager will have significant responsibility and visibility within both the immediate field operations and broader corporate goals. This role is a strategic hire to bolster operational efficiency and client satisfaction, ultimately aligning with the company’s mission to protect people and enhance lives. This environment is likely characterized by a mixture of fast-paced responsiveness to client needs and a commitment to staff development, making it essential for the candidate to embody adaptability and a focus on continuous improvement.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to handle a difficult customer situation. What was the outcome?
Describe an experience where you successfully trained a team member. What approach did you take?
Can you share an instance where you had to manage multiple priorities at once? How did you ensure all tasks were completed efficiently?
How do you ensure team cohesion during stressful periods or high workloads?
How would you approach routing specialists for maximum efficiency in client visits?
What steps would you take to monitor and improve service quality within your team?
Can you explain how you would handle a situation where a specialist is underperforming?
Imagine you receive feedback indicating clients are dissatisfied with response times. How would you investigate and resolve the issue?
Why are you interested in working at Rentokil North America specifically?
How do you believe your management style aligns with Rentokil's mission of protecting people and enhancing lives?
What do you identify as current trends in the pest control industry, and how should Rentokil adapt?
Do you have any questions about our client relationship management tools or the technologies we utilize here at Rentokil?

Job Details

Overview Company

Operations Manager

Rentokil Pest Control North America

2 months ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

Rentokil Pest Control North America is seeking a Manager-Operations to join their team in Grand Island, NE. The role involves training, leading, and developing a team of specialists to achieve sales and revenue goals while ensuring exceptional service to clients.

About the Role

As a Manager-Operations, you will be responsible for managing daily operations of specialists, providing superior customer service, offering direction to staff, managing financial performance, and collaborating with the sales team. The role requires daily travel throughout the territory, working a flexible schedule, and submitting regular reports.

About You

Required:

3-5 years in a management role with emphasis in customer service.
Success in training, mentoring, and coaching service professionals.
Excellent verbal and written communication skills.
Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
Must pass pre-employment background screen.
Valid driver’s license and passing motor vehicle record search.

Preferred:

Bachelor’s degree.

Benefits

Benefits start day 1 for full-time colleagues.
Professional and personal growth opportunities.
Training and development programs.
Tuition reimbursement benefits for full-time colleagues.
Health benefits including medical, dental, vision, disability, and life insurance.
401(k) retirement plan with company-matching contributions.
Vacation days, sick days, company-paid holidays, and floating holidays.

Rentokil Pest Control North America

For more than 90 years, Rentokil has served as global experts in pest control. Through an integrated pest management approach, the Rentokil network of experts offer a superior level of protection and trusted solutions, pushing the boundaries of innovation and harnessing new technology, to create pest-free environments.

Rentokil is part of Rentokil North America, which provides commercial and residential pest control to customers in the U.S., Canada and Puerto Rico. The comprehensive and digital pest management solutions include general pest control, rodents, mosquito, birds, termite and bed bug inspections and service, vegetation management and bird management. In addition, Rentokil North America operates business services companies including Ambius, specializing in air purification, hand and surface hygiene as well as plants and scenting services; Steritech, offering food safety and operational assessments; SOLitude Lake Management, providing lake and pond solutions; and Vector Disease Control International, which serves governments and municipalities with mosquito control services.

Grand Island, NE