Okay, I've searched for Member Experience Operations Analyst roles in Brookfield, WI, requiring a Bachelor's degree, with at least 2 years of operational support experience, and proficiency in Microsoft Excel and data analysis. I found 45 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Member Experience Operations Analyst at Landmark Credit Union is fundamentally tasked with enhancing the overall member experience by leveraging data and operational insights. This role's core responsibilities include data analysis, performance reporting, and interpreting information across various platforms—including quality assurance metrics and speech analytics—to drive improvements in service delivery. Success in this position depends on the ability to not only collect and report on data but to distill that information into actionable insights that facilitate better decision-making. The analyst must navigate between technical tasks, such as building dashboards and aligning IVR configurations, and softer skills like effective communication and collaboration with multiple teams. Candidates will likely face challenges related to juggling multiple projects and prioritizing data-driven improvements, all while working towards the organization's mission to prioritize members' financial wellbeing. Successful candidates will exhibit adaptability, problem-solving capabilities, and keen attention to detail, ensuring that their contributions lead to a seamless member experience and enhanced operational efficiency within the credit union's goals.

Company Analysis:

Landmark Credit Union operates within the dynamic landscape of financial services as a not-for-profit cooperative, emphasizing customer ownership and excellent service. This positions the organization as a member-centric institution that values community involvement and personalized financial solutions. The culture is likely to be collaborative and inclusive, as reflected in their commitment to putting people first, which translates into the expectations for the Member Experience Operations Analyst role. Given the not-for-profit model, the focus will likely be on efficiencies and impactful service delivery rather than maximizing profits, thus placing significant importance on data-driven decision-making to meet member needs. The Member Experience Operations Analyst has a key role within the organization, likely reporting to leadership, which indicates that their work directly informs operational strategies and can lead to meaningful improvements within the team. This role aligns with Landmark's broader goals of operational excellence and member satisfaction, signifying a strategic emphasis on optimizing member interactions across various service channels. Candidates should resonate with this community-oriented mission and seek to contribute to a positive workplace culture that values professional growth and collaborative achievement.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to analyze complex data and present it to a non-technical audience. How did you ensure they understood the key points?
• Describe a situation where you identified a process inefficiency. What steps did you take to address it, and what was the outcome?
• Can you provide an example of a time when you had to juggle multiple priorities? How did you ensure that you met all deadlines?
• How would you approach developing a new dashboard to track member experience metrics? What key elements would you include?
• What experience do you have with speech analytics tools? How have you used them to improve service delivery in previous roles?
• Describe your proficiency with Microsoft Excel. Can you discuss a complex analysis you performed using it?
• Imagine you are faced with a scenario where member experience metrics are declining. What steps would you take to investigate and provide insights?
• Suppose a new IVR system is proposed to enhance member interactions. How would you assess its impact on current operations and member satisfaction?
• Why are you interested in working at Landmark Credit Union specifically, and how do you see yourself contributing to our mission?
• How do your values align with the inclusive culture that Landmark Credit Union promotes?
• What do you believe are the key metrics that define member satisfaction in a financial institution, and why are they important?
• If hired, what immediate actions would you take to understand the existing processes and areas for improvement in member experience?
• How do you keep up with the latest trends in the financial services industry, and how would that knowledge contribute to your role?
• Do you have any questions about the team you would be working with and how the Member Experience Operations Analyst fits into the larger objectives of the organization?