Okay, I've searched for Office 365 support roles in Cincinnati that require expertise in Microsoft Teams and Active Directory, are full-time positions, and need at least 3 years of experience. I found 45 relevant positions for you.

Sure. Here's the analysis:

Job Analysis:

The primary purpose of the MS Office 365 Support / Exchange Admin role is to ensure seamless functionality and support for Microsoft Office 365 applications, particularly focusing on Exchange Online and SharePoint Online. This position requires hands-on expertise to manage mailbox lifecycles, troubleshoot mail flow issues, and optimize performance within a dynamic business environment. As the point of contact for technical issues, this individual will likely face challenges such as navigating complex problems that may require swift resolution under pressure, especially considering the role involves providing 24/7 support and collaborating with both users and the internal team. Success in this role can be measured by effective communication with end users, a reduction in escalated issues to L3 support, and the continued optimization of mail flow and system performance. The responsibilities include active participation in resolving incidents and proactive measures such as reviewing the existing environment for potential automation opportunities, thereby enhancing overall efficiency in operations.

Company Analysis:

Dice serves as a pivotal connector between tech professionals and potential employers, catering to individuals at various career stages within the technology landscape. Given its mission to prioritize continuous learning and career growth, candidates can expect a culture that values innovation and adaptability. The organization positions itself as a thought leader by providing tailored job opportunities and industry insights, suggesting that the candidate for the MS Office 365 Support role should align with a mentality of ongoing improvement and proactivity. Within this framework, the position itself is critical in terms of maintaining the seamless operation of essential communication and collaboration tools, indicating that those who thrive in this environment will need to be versatile and responsive to the needs of the user base. Candidates may find themselves interacting across different levels of the organization, including senior management, which highlights the importance of interpersonal skills and the ability to convey technical information clearly. Overall, alignment with Dice's vision would require a strategic mindset that prioritizes not just problem-solving but also the scalability of tech solutions within an organizational context.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex mail flow issue in Exchange Online. What steps did you take to resolve it?
• Can you describe an instance where you had to communicate technical details to a non-technical audience? How did you ensure they understood?
• Share an experience where you identified an opportunity for process automation in a previous role. What was the impact of your suggestion?
• How do you prioritize your tasks when faced with multiple high-priority support requests at the same time?
• What specific strategies would you employ to address spam filtering challenges in Exchange?
• How would you approach managing permissions and security for a SharePoint Online site collection?
• Imagine you are assigned a project to optimize the performance of an existing Exchange Server. What initial steps would you take to begin this project?
• Suppose you receive an urgent on-call request about a mailbox recovery issue. What would be your first actions?
• Why are you interested in working at Dice as an MS Office 365 Support / Exchange Admin?
• How do the values of Dice resonate with your own career goals and motivations?
• What do you see as the biggest challenge facing tech support professionals today, particularly in the realm of cloud-based applications?
• If given an opportunity, what would you ask the leadership team at Dice about their vision for tech professionals in the industry?
• What emerging trends in Microsoft Office 365 support do you believe will affect the way support roles operate in the next few years?