NICE/Call Recording Engineer
$65/h-$70/h
2 days ago
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OnsiteContractorMid
Summary
Matlen Silver is seeking a NICE/Call Recording Engineer to join their team in Pennington, NJ. The role involves implementing call recording and speech analytics solutions, debugging issues, and providing post-production support.
About the Role
As a NICE/Call Recording Engineer, you will be responsible for the implementation of call recording and speech analytics solutions. Your duties will include debugging issues and providing post-production support until the delivered solutions are stable and transitioned to the L2 and L3 production support teams. You will work with the NICE Platform Suite and have a strong understanding of web application communication protocols, SQL, and Windows operating systems.
About You
Required:
- 5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions.
- Expert knowledge of Windows operating systems (Windows Server 2016/2019) with hands-on experience in Windows .net platform.
- Understanding/experience with web application communication protocols - SOAP, HTTP, XML.
- Basic knowledge of SQL.
- Ability to work independently and in a team environment.
Preferred:
- Quickly adaptable to learn new systems, technologies, and business knowledge.
- Satisfactory technical writing skills, ability to create and maintain project and product documentation.
- Excellent analytical and communication skills.
- Strong foundation of programming fundamentals.
- Strong knowledge of software installation and distribution technologies and methodologies.
Benefits
- Competitive pay scale of $65-70 per hour.
- Hybrid work environment with onsite requirements.
Matlen Silver
Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created solutions experiences and a legacy of success that makes a difference in the way the world works.
Pennington, NJ