I've searched for Communication and Network Technical Analyst roles in Sacramento with a focus on VoIP systems. I found 67 positions that require 5+ years of experience and offer a salary of at least $100,000. Additionally, many positions include remote work options. You can review them now.

Sure. Here's the analysis:

Job Analysis:

The Communication and Network Technical Analyst IV VoIP at UC Davis Health is a pivotal role, primarily focused on the architecture, design, and maintenance of the Call Center's voice and data network systems. This position requires a seasoned professional who not only possesses advanced technical skills in VoIP and enterprise network systems but is also capable of strategic decision-making that influences the organization at a high level. Candidates must anticipate addressing complex problems that are often without precedent, requiring innovative solutions and a strong understanding of integrated communications systems. Beyond the technical skills, the role emphasizes leadership and mentorship of junior staff, along with the ability to effectively communicate intricate technical concepts to diverse audiences within the organization. Success in this role will manifest through the seamless operation of call center systems, minimized downtime, and the ability to foster collaborative relationships with both internal teams and external vendors as they navigate challenges in a high-stakes healthcare environment.

Company Analysis:

UC Davis Health occupies a vital position in the healthcare landscape as an academic health system committed to transformative healthcare solutions through innovation, research, and education. The organization's focus on groundbreaking patient care and dynamic community partnerships creates a fast-paced, mission-driven atmosphere, where roles like the Call Center Engineer are essential for operational success. The culture appears to be collaborative and supportive, fostering an environment where technical expertise is valued and communication is key. This role will likely require the individual to work closely with various departments, highlighting its cross-functional nature. The strategic importance of this position is underscored by the need for continuous operation of critical communication systems, positioning the engineer as a key player in realizing UC Davis’s broader mission of improving health outcomes. Moreover, employees are encouraged to appreciate diversity and inclusion, suggesting that fitting into the organization’s culture will be as vital as technical competence.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions:
• 1. Tell me about a time when you encountered a unique technical challenge in a Call Center environment. How did you approach resolving it?
• 2. Can you describe an instance where you mentored or led junior staff? What approach did you take to ensure their growth?
• 3. How have you managed conflicting priorities among multiple projects in your previous roles?
• 4. Describe a situation where you had to communicate complex technical information to a non-technical audience. How did you make sure your message was understood?
• Technical/Role-Specific Questions:
• 5. What methodologies do you rely on when troubleshooting VoIP network issues?
• 6. Can you explain your experience with Cisco (UCCE/PCCE) Contact Center systems and how you maintained them in your previous roles?
• 7. How do you approach capacity planning and traffic engineering in a large-scale voice communication network?
• 8. Could you walk us through your process of gathering customer requirements for a new Call Center project?
• Situational Questions:
• 9. Imagine that you've been alerted to a major outage in the Call Center network. What steps would you take, and how would you prioritize your response?
• 10. If asked to implement a significant change to the network architecture that you foresee might cause temporary service disruption, how would you address this with the team and management?
• Company Fit/Motivation Questions:
• 11. Why do you want to work with UC Davis Health specifically, and what draws you to the Call Center technology aspect of healthcare?
• 12. How do you see your values aligning with UC Davis’s mission of improving health care through innovation and community partnerships?
• Questions for the Candidate to Ask the Interviewer:
• 13. Can you tell me about the team dynamics in the Unified Communications department?
• 14. How does UC Davis Health measure success in this role over the first 6 to 12 months?
• 15. What are the biggest challenges currently facing the Call Center technology systems, and how can this role contribute to resolving them?