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Job Analysis:
The Network Engineer role at Les Olson Company is fundamentally about maintaining and enhancing the integrity and performance of the organization's network infrastructure, ensuring that customers receive dependable technology solutions. As a managed IT service provider, this position places heavy emphasis on customer service paired with technical expertise, requiring the engineer to effectively troubleshoot a range of network issues related to firewalls, routers, and security tools. Key responsibilities will likely include optimizing network performance, configuring security measures, and providing Tier 2 support for complex issues. The ideal candidate will also need to manage medium-sized projects independently, fostering collaboration with other technicians while maintaining clear documentation through network diagrams, highlighting the necessity of strong communication and teamwork skills. Success in this role would be characterized by not only meeting operational expectations but also maintaining high customer satisfaction and contributing positively to the company's growth objectives in a highly competitive space.
Company Analysis:
Les Olson Company occupies a unique position within the IT services industry as a family-owned enterprise with deep roots and a commitment to quality, customer service, and employee welfare. As a rapidly growing managed IT service provider, it strives for innovation while balancing traditional values, hinting at a culture that values relationships and professional development alongside cutting-edge technology. This creates a supportive environment for the Network Engineer where collaboration and career growth are prioritized, essential in navigating the complexities of modern networking demands. The role is part of a larger technical team, indicating opportunities for visibility among leadership and chances to influence strategic decisions. Accordingly, this position serves not just to stabilize operational capabilities but also aligns with the company’s broader goal of scaling its service offerings as a leader in managed IT solutions, which can produce lasting impacts on both individual career trajectories and company success.