Mortgage Loan Processor
19 days ago
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OnsiteFull-timeMid
Summary
First Horizon Bank is seeking a Mortgage Loan Processor to join their team on-site in Birmingham, AL, Metairie, LA, or Kenner, LA. The role involves managing documentation duties for agency and portfolio loans while ensuring compliance with policies and procedures.
About the Role
The Mortgage Loan Processor will self-manage a pipeline of 25-35 loans, calculate complex income streams, assist in restructuring loan files, prioritize daily workflow to meet closing dates, adhere to SLAs, order and verify required documentation, monitor rate locks and changes, follow up on audits, provide excellent customer service, communicate file status to all parties, mentor junior processors, and perform other assigned duties.
About You
Required:
- High school diploma or GED with a minimum of five years of mortgage loan processing experience.
- Proficiency in various computer software applications and ability to adopt new technology.
- Working knowledge of mortgage residential loan workflow from origination to post-closing.
- Basic accounting and mathematical skills.
- Ability to multitask and work successfully in a fast-paced environment meeting critical deadlines.
- Excellent verbal customer service and communication skills.
- Strong organizational skills with proven time and pipeline management.
- Demonstrated leadership and teamwork abilities.
- Retail channel experience partnering with MLOs, Operations, Underwriters, Regional Managers, and Bank Executives.
- Focus on quality and understanding of regulation and compliance requirements.
- Commitment to a positive customer experience (internal and external).
Preferred:
- Bilingual in English and Spanish.
- Sales mindset.
- Experience mentoring and assisting other mortgage processors.
Benefits
- Medical insurance with wellness incentives, dental, and vision coverage.
- Health Savings Account (HSA) with company match.
- Maternity and parental leave.
- Tuition reimbursement.
- Mentor program.
- 401(k) retirement plan with 6% company match.
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 160 years that followed, our communities transformed and expanded.
We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
Metairie, LA