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Job Analysis:
This MES PMX Support Consultant role is fundamentally about stewarding and sustaining Manufacturing Execution System (MES) operations within a life sciences context, specifically leveraging expertise in Rockwell's PMX applications. The candidate is expected to act as a Subject Matter Expert, guiding a team and serving as a bridge across multiple groups to ensure batch record systems meet stringent Quality (GxP) and business process standards. The role’s focus on sustaining legacy batch records and authoring updates means the candidate must be detail-oriented and process-driven, well-versed in regulatory compliance and the SDLC (Software Development Life Cycle). Key responsibilities like managing ServiceNow tickets, providing technical support, and collaborating with cross-functional teams imply a dynamic environment where balancing urgent support issues and planned maintenance is routine. Success in this role hinges on both technical mastery and effective stakeholder management to enable seamless MES functionality that supports quality manufacture and compliance. Given the requirement to be onsite up to 80%, strong communication and agility in a hands-on environment are essential. The candidate will likely face challenges in triaging varied technical problems, aligning MES updates with evolving regulatory demands, and fostering knowledge sharing across teams. Performance will be measured by reliability in system support, responsiveness to issue resolution, adherence to compliance protocols, and driving incremental improvements in MES functionality.
Company Analysis:
Accenture is a global powerhouse in professional services, recognized for innovation, diversity, and delivering transformative technology solutions at scale. As a firm deeply embedded in digital, cloud, AI, and industry-specific expertise, Accenture offers a fast-paced yet supportive environment where cutting-edge technologies intersect with complex client needs. This particular role resides within a specialized project team focused on life sciences—a heavily regulated and quality-critical industry—amplifying the importance of precision and compliance. Accenture's culture prizes diversity, inclusion, and continuous learning, signaling opportunities for growth but also expectations of collaboration across a globally distributed talent network. The role’s local onsite nature in Carmel, IN, contrasts with Accenture's typically global delivery model, underscoring the need for close client engagement and on-the-ground responsiveness. Organizationally, the MES PMX Support Consultant acts as both an individual contributor and a team lead, interfacing with technical personnel, business stakeholders, and quality assurance teams. Strategically, this hire supports Accenture’s commitment to driving digital transformation in the regulated manufacturing space by ensuring the MES platform is reliable, compliant, and continuously improving—a critical function that enables clients to maintain operational excellence amid evolving industry standards. For candidates, thriving here means embracing Accenture's dual emphasis on technical expertise and inclusive, collaborative problem-solving while adapting to both client and internal expectations.