Manager, Technical Support
$105k/y-$130k/y
2 days ago
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OnsiteFull-timeMid
Summary
CentralReach is seeking a Manager, Technical Support to join their team in Holmdel, NJ. The role involves managing a team of Technical Support Engineers to ensure a high-quality customer experience.
About the Role
As the Manager, Technical Support, you will be responsible for coaching and developing your team, managing ticket queues, troubleshooting escalated issues, and creating a customer-centric culture. You will work closely with leadership to identify challenges and opportunities, drive bug resolutions, and scale support to facilitate growth in clients and capabilities.
About You
Required:
- 3+ years leadership experience in a contact center or related industry.
- 3+ years customer support experience, preferably in a SaaS organization.
Preferred:
- Experience in a startup environment.
- Ability to optimize tools such as SalesForce.
- Excellent written and verbal communication skills.
Benefits
- Health and dental insurance.
- Paid time off.
- Life insurance.
- Disability coverage.
- 401(k) matching.
- Comprehensive onboarding and ongoing training.
CentralReach
CentralReach provides the leading Autism and IDD Care software and services platform to help children and adults diagnosed with autism and related intellectual and developmental disabilities - and those who serve them - unlock potential, achieve better outcomes, and live more independent lives.
Holmdel, NJ