Okay, I've searched for Manager level Knowledge Management roles in New York City requiring 5-7 years of experience, a Bachelor's degree, with skills in technical writing and program management, and full-time schedule. I found 57 relevant openings for you.

Sure. Here's the analysis:

Job Analysis:

This Manager, Client Knowledge Management role at FreeWheel is fundamentally about bridging the gap between complex product technology and effective, user-centered knowledge distribution. The successful candidate will lead a team responsible for creating, maintaining, and distributing critical documentation and training materials that empower both internal teams and external clients. This requires an adaptive leader who combines deep product understanding with sharp analytical and program management skills to align multifaceted stakeholders—ranging from product, engineering, to marketing and sales—under tight, fast-moving release timelines. The role demands proactively identifying user information needs through direct interfacing, synthesizing these insights into targeted content, and continuously refining knowledge management processes to drive efficiency and customer satisfaction. Success in this role looks like seamless cross-team collaboration, timely delivery of high-quality documentation, and building scalable knowledge systems that improve adoption and usage of FreeWheel’s ad platform. It also involves mentoring junior team members and acting as a strategic thought partner in shaping knowledge assets that sustain the company’s growth in a fast-evolving digital media landscape. Strong program management, technical writing expertise, interpersonal influence, and a strategic mindset are essential to navigate competing priorities, ambiguity, and rapidly changing product dynamics.

Company Analysis:

FreeWheel, operating as a Comcast company, sits at the intersection of premium video content and cutting-edge advertising technology, serving a global and complex multiscreen ecosystem. Its position as a key enabler of TV and video advertising means the company is innovation-driven and customer-centric, with a strong emphasis on equipping both buyers and sellers with robust tools, data, and insights. The culture likely values speed, collaboration, and continuous learning, reflecting the high-paced, technology-forward media landscape it inhabits. Employees are expected to embody operating principles that emphasize customer obsession, teamwork, inclusivity, and integrity, all critical for thriving in this dynamic environment. For this knowledge management role, the organizational context suggests considerable visibility with cross-functional partners and leadership, with a mandate to influence product release readiness and client experiences globally. Strategically, this hire supports FreeWheel’s broader goals to scale and streamline their knowledge infrastructure, ensuring complex digital products are accessible and valuable to diverse stakeholders worldwide. This creates pathways for career growth alongside evolving industry trends, rewarding those who can balance technical rigor with empathetic client understanding and strategic foresight.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage competing priorities across multiple teams under tight deadlines. How did you ensure stakeholder alignment and successful delivery?
• Behavioral: Describe a situation where you identified a gap in knowledge sharing or documentation that was impacting customers or internal teams. What steps did you take to address it?
• Behavioral: How have you mentored or developed junior team members in a fast-paced environment? Can you share a specific example?
• Behavioral: Share an experience where you had to influence a cross-functional team without direct authority. How did you build consensus?
• Technical: How would you approach developing documentation for a complex product release involving multiple engineering teams and rapidly evolving features?
• Technical: What methodologies or tools have you used to gather user feedback and translate it into effective knowledge content?
• Technical: Explain your experience with knowledge management systems or client-facing portals. How do you ensure content remains relevant and user-friendly?
• Technical: In your view, what are the key qualities of high-impact technical writing for a B2B technology platform like FreeWheel’s?
• Situational: Imagine a major product release is delayed last minute, but your documentation deadline remains the same. How would you adjust your strategy?
• Situational: Suppose you receive conflicting feedback from different stakeholder groups about how documentation should be structured. How would you reconcile these differences?
• Situational: You notice declining engagement with the client knowledge portal. What steps would you take to diagnose and improve the situation?
• Company Fit: Why are you interested in working specifically at FreeWheel, and how do you see your role contributing to our mission?
• Company Fit: How do your personal values align with Comcast’s Operating Principles and emphasis on customer experience?
• Company Fit: FreeWheel operates in a fast-evolving advertising ecosystem. How do you stay current with industry trends and incorporate that knowledge into your work?
• Questions for Interviewer: How does the Global Knowledge Management team currently measure the impact of its content on client satisfaction and product adoption?
• Questions for Interviewer: Can you describe the typical cross-functional collaboration process during a major FreeWheel product release?
• Questions for Interviewer: What opportunities for professional development and growth exist for someone stepping into this managerial role at FreeWheel?