Centene is seeking a Service Delivery Manager to join their team remotely in Michigan, United States. The role involves serving as the primary point of contact between account management and specialty pharmacy operations, facilitating the resolution of specialty pharmacy escalated issues.

As a Service Delivery Manager, you will investigate and resolve payer concerns regarding specialty dispenses to members, analyze and monitor payer complaints to identify trends, and develop action plans to maintain high-quality service. You will collaborate with account management and specialty pharmacy operations to resolve issues, expedite urgent orders, and monitor high-risk members and prescriptions. Additionally, you will work with internal teams to enhance processes and mentor newly hired team members.