Okay, I've searched for Call Center IVR Tester roles that are 100% remote, requiring a Bachelor's degree in Computer Science or related fields, experience with test automation tools like Cyara, and preferably in call center operations. I found 34 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The role of Call Center IVR Tester at Orbien centers on ensuring the efficacy and quality of Interactive Voice Response (IVR) systems utilized within call center operations. This position is designed to enhance customer interactions, operational efficiency, and the overall user experience by rigorously testing IVR applications. Key responsibilities involve developing and executing comprehensive test plans, performing various types of testing, and collaborating closely with developers and project managers. Given Orbien's focus on delivering personalized strategies, the role is more than just a testing function—it's about identifying and addressing challenges that directly impact customer satisfaction and service quality. The candidate will likely confront common challenges such as defective integrations, misrouted calls, and the need to meet specific business requirements during user acceptance testing. Success here will be measured not only through the detection of bugs and issues but by the candidate's ability to communicate effectively with cross-functional teams and provide insightful feedback to drive continuous improvements, ultimately elevating the client experience.

Company Analysis:

Orbien operates in the strategic consulting and workforce solutions space, positioning itself as a partner in business success by delivering tailored approaches to client challenges. As a company focused on innovation and quality, the candidate can expect a fast-paced environment that values detail-oriented and strategic problem-solving skills. The culture appears to prioritize collaboration, considering the role’s requirement for frequent interaction with development and project management teams. The IVR Tester will likely find that this role is integral to Orbien's mission; the successful implementation of testing processes directly correlates with enhancing client services and overall satisfaction. Furthermore, as a 100% remote position, candidates will need to navigate communication and collaboration tools effectively to maintain synergy despite geographical dispersion. This alignment of responsibilities with company objectives suggests that the IVR Tester will play a key role in not just maintaining current operations but actively participating in the drive toward operational excellence and innovation within Orbien's consulting services.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you identified a significant issue during a testing phase. How did you address it?
• Describe your experience with automated testing tools, specifically Cyara. How have you used them to improve testing efficiency?
• Have you ever had to communicate a complex technical problem to a non-technical stakeholder? How did you approach that situation?
• What steps do you follow when developing test plans? Can you provide an example of your methodology?
• How would you approach testing an IVR system that is integrated with multiple third-party applications?
• What are the critical elements to assess during user acceptance testing (UAT) for an IVR system?
• Imagine you discover that an IVR system's call routing is not functioning as intended during testing. How would you troubleshoot this issue?
• If the project managers have differing priorities on the development team you are working with, how would you handle that while ensuring quality testing?
• Why are you interested in working at Orbien specifically, and how does this align with your career goals?
• How do you see your skills contributing to Orbien's mission of empowering businesses through innovative solutions?
• What do you think is the most significant challenge facing modern call center operations, and how can effective IVR systems help mitigate that?
• Can you ask the interviewer about the expected collaboration with project managers and developers in this role?
• What ongoing training or development opportunities does Orbien provide for team members in technical roles?