Okay, I've searched for ITSM Project Manager roles in Chicago focusing on contract positions. I've filtered for those requiring 5+ years of project management experience, expertise in change management processes, and strong communication skills. I have found 12 positions for you.

Sure. Here's the analysis:

Job Analysis:

The role of ITSM Project Manager is fundamentally focused on overseeing the successful execution of post-mortem projects, with a particular emphasis on coordinating the Charlotte Data Center Exit. This candidate will be indispensable in managing multiple initiatives that require acute change management skills, as they will liaise with various stakeholders including engineering, operations, and compliance teams. Success in this role hinges on the ability to produce clear, high-quality presentations and documentation that reflect the project's status, milestones, and key findings. Given the complexity of coordinating efforts across cross-functional teams, the candidate must excel in communication and risk escalation, ensuring the project stays on schedule and aligned with organizational goals. Essentially, this role requires a blend of technical expertise in IT Service Management (ITSM) practices and exceptional interpersonal skills to navigate the intricacies of post-mortem analysis effectively.

Company Analysis:

Operating within the realms of data science, digital transformation, and IT application support, this company is positioned as a forward-thinking player in the technology sector. The emphasis on cloud services and app development indicates a strong commitment to innovation, likely fostering a fast-paced, dynamic work environment. Valuing continuous improvement and effective collaboration among cross-functional teams suggests a culture that prioritizes transparency and proactive problem-solving. This role, being pivotal during a significant project exit, places the ITSM Project Manager in a strategic position with visibility to leadership, aligning their efforts with the company's mission to streamline operations and enhance service delivery. The role represents not just an isolated management task but a substantial contribution towards the company's larger objectives in transformation and efficiency.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to lead a post-mortem project. What was your strategy, and what did you learn from the outcome?
• Can you give an example of a complex project where you had to coordinate multiple teams? How did you handle the communication challenges?
• Describe a moment when you identified a significant risk in a project. What steps did you take to address it?
• How do you approach creating presentations for stakeholders that may not have a technical background?
• How would you prioritize tasks when managing several change initiatives simultaneously?
• What tools or methodologies do you typically use in managing IT service management processes?
• In what ways have you utilized a Configuration Management Database (CMDB) to support your projects?
• Imagine you discover that a critical milestone for the Charlotte Data Center Exit cannot be met due to unforeseen circumstances. How would you communicate this to stakeholders?
• Suppose you’re leading a team that is resistant to change. What strategies would you deploy to gain their buy-in?
• Why are you interested in working as an ITSM Project Manager at this company specifically?
• What do you think are the most important qualities for someone in this role, considering the culture of this organization?
• How do your professional experiences align with our company's mission of digital transformation?
• What questions do you have about the current projects or teams you'll be working with in this role?
• How do you stay updated with the best practices in IT service management and project management?