ITSM leader
2 days ago
Highlight
HybridContractorEntry
Summary
New Resources Consulting is seeking an ITSM Leader to join their team in Brookfield, WI. The role involves championing the development, optimization, and adoption of ITSM processes aligned with ITIL and organizational goals.
About the Role
As an ITSM Leader, you will establish key performance indicators (KPIs) to foster transparency, accountability, and continuous quality improvement (CQI) across IT services. You will collaborate cross-functionally to refine core ITSM processes—Incident, Problem, Change, and Request—ensuring they are well-documented and consistently executed. As the primary process owner, you will lead initiatives to identify inefficiencies, implement automation, and scale service delivery.
About You
Required:
- ITSM (IT Service Manager) experience.
- Background with ITIL.
- Experience establishing KPIs.
- Must be able to work in the US without sponsorship.
- Must be living in the Milwaukee area currently.
Benefits
- Contract to hire opportunity.
- Comprehensive Consultant Education Reimbursement program of up to $2,000 annually.
New Resources Consulting
New Resources Consulting (NRC) has been locally owned with Midwest roots for over 20 years, partnering with organizations nationwide to drive meaningful change through technology. From strategy to implementation to support, NRC tailors solutions to meet diverse needs across industries. We offer: 🔹 Management & Enterprise Consulting 🔹 Technology & Managed Services 🔹 AI & Healthcare Solutions 🔹 Project Management & Systems Assessments Whether you need individual expertise, a dedicated project team, or end-to-end technology transformation, NRC delivers trusted talent and solutions with an uncompromising commitment to client success. Connect with us to see how we can align technology with your organization’s goals and culture.
Brookfield, WI